Intercom, Inc.

APRIL 1, 2021

She joined the ranks in early 2019, after spending 16 years at General Electric working as a director for its technology and healthcare programs and leading the Women in Technology initiative to address the gender imbalance in technical fields and get more women involved. Then, I led an initiative for GE for women in technology.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. The efficiencies of live chat also mean a high return on investment (ROI) for the technology. in 2021. .

Customer Service 97

Customer Service Omnichannel Social Media AI 97

Zendesk

OCTOBER 9, 2023

AI ethics is a term that describes a collection of moral principles that shapes the responsible development, deployment, and use of AI technologies. In October 2022, The White House Office of Science and Technology Policy (OSTP) released the Blueprint for an AI Bill of Rights as an ethical framework for using AI in the U.S.

AI 52

AI CX Artificial Intelligence Compliance 52

Execs In The Know

SEPTEMBER 14, 2021

In addition to this all-star cast, many other CX-leading brands will be participating in a variety of panels and case studies, including the likes of Verizon, Expedia, Humana, Dell Technologies Services, and many others.

Artificial Intelligence 52

Artificial Intelligence CX Contact Center Innovation 52

CSAT.AI

MAY 29, 2019

I love how technology has streamlined consumer life. My friend and I went to In-N-Out this past week (California omnivores know the bliss that is In-N-Out), and experienced the shortest line I’ve ever seen on a weekend or holiday. That is huge during 100 degree days in a California summer.

Customer Experience 59

Customer Experience Sentiment Analysis AI CX 59

Comm100

MARCH 27, 2023

However, with the technological demands of students rising, it’s not always easy for schools to provide students with the level and quality of support that they expect – especially within a tight budget. Task bots Task bots are a great first step into automation for those who are unfamiliar with the technology.

Education 91

Education AI Artificial Intelligence Sentiment Analysis 91

Customer Experience Matrix

APRIL 13, 2018

It seems that everyone has suddenly decided that creating trust is the key to success, whether it’s in the context of data sharing, artificial intelligence, or customer retention. This seems like more weight than any technology can bear and may just be evidence of silver bullet syndrome.

Innovation 48

Innovation Artificial Intelligence Government Legal 48

Execs In The Know

OCTOBER 30, 2022

On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. How does your brand plan to use innovative technology to drive empathy and personalization for high-quality customer engagement?

Innovation 52

Innovation Artificial Intelligence CX AI 52

CSM Practice

FEBRUARY 20, 2020

Many organizations that I worked with make this shift by starting with the health score, graduating into actionable insights, analyzing customer cohorts, before developing ongoing advanced analytics capabilities using machine learning and artificial intelligence. Predictive Analytics and Artificial Intelligence.

Artificial Intelligence 52

Artificial Intelligence Actionable Insights Scorecard Predictive Analytics 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Steven Van Belleghem

OCTOBER 15, 2023

Visitors for Space Mountain at Disneyland can design their own rocket ships and those waiting at Toy Story Mania in Disney California can play games involving Pixar characters. Disney is truly a master at using technology to eliminate worry and hassle for guests. Disney also has embraced generative AI.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

SurveySensum

NOVEMBER 23, 2023

Driver 3: The Rise Of New Digital Technologies 66% of consumers are interested in using AR when shopping, and the technology is constantly expanding into new markets. This is why for the last couple of years, augmented reality and artificial intelligence have been the hot topic in digital marketing circles.

Customer Experience 52

Customer Experience E-commerce CX AI 52

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. I then went to Stanford, moved out to California, where I’ve been for the last 20 + years. And I met my husband, Eric, out here.

Start-ups 209

Start-ups Sports Artificial Intelligence Engineering 209

SugarCRM

AUGUST 11, 2022

When artificial intelligence ( AI ) was introduced in the ’60s to mimic human decision-making, it was already heralded as the next big tech trend. Fortunately, 91 % of sales and marketing leaders plan to increase their deployment of AI-based technology to improve existing processes over the next two years.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

Intercom

MARCH 9, 2023

As many of you guys know, AI and the wave of ChatGPT have burst into the scene in the past few months, and a big part of my job is to figure out the technology and how it’s changing different aspects of life. Short on time? For today’s topic, we’ll be focusing on how ChatGPT will shape the future of customer service.

Customer Service 64

Customer Service AI Machine Learning Technology 64