Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations. So let’s start! ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Logicalware

NOVEMBER 27, 2023

In the spotlight of Puzzel’s annual event, Elevate ‘23, we delved into the critical realms of customer experience and artificial intelligence. This includes exploring the use of artificial intelligence to handle routine queries, allowing human agents to focus on more complex customer interactions.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Close the Loop Omnichannel 52

Confirmit

JANUARY 16, 2020

Leverage state-of-the-art artificial intelligence techniques to uncover new insights from the wealth of structured and unstructured data. Quickly close the loop with individual dissatisfied customers leveraging powerful Action Management or orchestrate and monitor larger, more strategic action initiatives with Action Planner.

Unstructured Data 52

Unstructured Data Artificial Intelligence Close the Loop Sentiment Analysis 52

SurveySensum

APRIL 12, 2022

All of this will get you detailed insights and help you create action plans to resolve any possible issues to close the loop quickly. . SurveySensum utilizes Artificial Intelligence to transform your customer experience to the next level. Qualtrics lets you analyze customer needs and understand their expectations.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

SurveySensum

JUNE 26, 2019

Amplify customer interactions: Artificial Intelligence (AI) can help businesses in creating personalized, relevant and lasting customer experience through smarter interactions. With an experience management platform for your business, you are more likely to make your customers happy by tackling their problems quickly and effectively.

Artificial Intelligence 40

Artificial Intelligence Close the Loop AI Customer Loyalty 40

Confirmit

OCTOBER 11, 2018

Leverage state-of-the-art artificial intelligence techniques to uncover new insights from the wealth of structured and unstructured data. Quickly close the loop with individual dissatisfied customers leveraging powerful Action Management or orchestrate and monitor larger, more strategic action initiatives with Action Planner.

Unstructured Data 40

Unstructured Data Artificial Intelligence Close the Loop Sentiment Analysis 40

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations. So let’s start! ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Push Metrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

JANUARY 24, 2024

Along with its perfect record-keeping and feedback-gathering features, this platform also boasts generative artificial intelligence (AI) , machine learning (ML), and natural language processing (NLP) capabilities, allowing it to prepare smart, actionable customer feedback reports for CXOs to act on.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

DECEMBER 24, 2024

Closed Loop Follow-Up Use detailed feedback and insights to resolve bad customer experiences immediately and convert your detractors and passives to promoters. This tool lets you tag negative and positive messages, automate support, and close the loop quickly. Best Features Survey creation via Artificial Intelligence.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

MAY 19, 2023

Step 5: Close the Loop This is one of the most crucial steps in using the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Close the loop by contacting detractors to let them know that their feedback has been heard and acted upon.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

DECEMBER 20, 2023

Resolution Rate When a customer reaches out with a question or problem, your aim is to close the loop. Plus, because ERICA is guided by artificial intelligence (AI), it always gives the right information. First Response Time = (Sum of response times for all queries/Total number of queries) 4.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

SurveySensum

APRIL 5, 2022

Analyze and identify top customer complaints and sentiments automatically using machine learning and artificial intelligence-enabled text and sentiment analytics. ? This tool lets you tag negative and positive messages, automate support, and close the loop quickly. Text and Sentiment Analytics.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

JULY 20, 2023

Get instant detractor alerts on your CRM so you can close the loop in time. For example, adopting e-commerce platforms, or leveraging artificial intelligence to personalize customer experiences. Painpoint 3: Addressing Cart Abandonment Have you ever experienced the frustration of cart abandonment in your industry?

Retail 52

Retail Customer Feedback CX Social Media 52