Customer Think

SEPTEMBER 7, 2023

Salesforce Admins can now leverage artificial intelligence to remove technical debt, optimize security, improve compliance, increase productivity, and lower the cost org ownership

Artificial Intelligence 61

Artificial Intelligence Compliance AI 61

Execs In The Know

AUGUST 5, 2024

Artificial intelligence (AI) is transforming industries with its innovative capabilities, particularly in customer experience (CX). Compliance and Ethical Practices: Adhere to data protection regulations and ensure AI systems are fair and unbiased.

AI 52

AI Artificial Intelligence CX VOC 52

Uniphore

JANUARY 21, 2022

Compliance assurance Healthcare service providers must comply with a litany of privacy, financial and medical disclosure guidelines. Conversational AI can take note of promises made on calls and automate follow-up actions, like sending appointment confirmations, balance due reminders and claim status updates.

Healthcare 147

Healthcare Net Promoter Score CX Data Entry 147

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. Compliance Champion – Ensuring Regulatory Peace of Mind The auto loan industry is subject to stringent regulations; especially enforced and investigated by the CFPB.

Finance 75

Finance Data Entry Artificial Intelligence Compliance 75

ECXO

OCTOBER 23, 2024

As customer expectations continue rising, businesses increasingly turn to artificial intelligence (AI) to revolutionize their customer support processes. Microsoft’s AI assists in data anonymization and supports compliance with regulations like GDPR. Customer Service + AI = Customer Success 3.0

AI 197

AI Customer Service Sentiment Analysis Predictive Analytics 197

Execs In The Know

OCTOBER 15, 2023

In today’s fiercely competitive business landscape, the ability to operationalize Artificial Intelligence (AI) into an organization is imperative. Be diligent in entrusting data security and compliance to reputable partners, while preserving the experience customers expect from your brand.

AI 52

AI Artificial Intelligence CX Compliance 52

Execs In The Know

JUNE 7, 2023

Importance of Generative AI Many CX leaders acknowledged the potential of generative artificial intelligence (AI) in driving efficiencies. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85

CX Compliance Artificial Intelligence AI 85

DMG Consulting

SEPTEMBER 6, 2024

Conversational AI Competitive Landscape September 2024 The conversational artificial intelligence (CAI) market is already crowded, with over 100 established platform and/or customer self-service competitors and more entering the sector.

AI 62

AI Artificial Intelligence Contact Center CRM 62

ECXO

JUNE 11, 2024

Ensuring transparency and obtaining employee consent for data usage are essential steps in building trust and compliance with regulations. Organizations must implement robust data governance frameworks to manage data access, usage, and protection. Ethical AI Use The ethical use of AI is paramount.

Sentiment Analysis 325

Sentiment Analysis AI Predictive Analytics Machine Learning 325

Zendesk

OCTOBER 4, 2023

Examples of AI automation customer service use cases Discover the true potential of AI and automation in customer service What is intelligent automation (IA)? Here are the basics: Artificial intelligence is a machine’s ability to perform cognitive functions typically associated with human minds, according to McKinsey.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Zendesk

FEBRUARY 23, 2023

Upgrading to Zendesk can help government agencies accurately analyze citizen data for better decision-making while ensuring security and compliance with enterprise-grade standards. With Zendesk, chatbots using artificial intelligence (AI) can boost efficiency by eliminating the need for agents to spend time answering common questions.

CX 52

CX Artificial Intelligence Government Social Media 52

Callminer

SEPTEMBER 1, 2020

Downtime encouraged participants to check out virtual trivia, live artificial intelligence (AI) and analyst think tanks, an exhibit hall staffed by lively sponsors, a scavenger hunt and more — all from the comfort of home. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Uniphore

NOVEMBER 16, 2021

A conversational automation platform that includes AI-powered interaction analytics for voice, email, and chat interactions helps banks uncover the true reasons for customer churn, drive 100% compliance, and identify other core, customer- and agent-centric opportunities for operational improvements.

Net Promoter Score 130

Net Promoter Score Contact Center Artificial Intelligence NPS 130

Zendesk

JANUARY 18, 2024

AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. We use artificial intelligence (AI) more than we think—some of us speak with Siri or Alexa every day. What’s next for AI transparency?

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Neosperience

MARCH 17, 2023

In 1999 the first version of the Web Content Accessibility Guidelines (WCAG) saw the light of day: as we will elaborate in the dedicated section, these guidelines provide a standard for evaluating web accessibility according to three progressive levels of compliance (A, AA, and AAA).

Artificial Intelligence 52

Artificial Intelligence Compliance Transportation Legal 52

Lightico

MAY 28, 2024

But with the rise of artificial intelligence (AI), a new question emerges: should AI take the wheel entirely, or act as a co-pilot alongside human loan officers? AI is here to stay, but how soon and at what level of confidence are financial services and compliance teams ready to go fully autonomous?

AI 52

AI Compliance Artificial Intelligence Finance 52

Zendesk

NOVEMBER 28, 2023

The Jetsons nailed artificial intelligence. The show illustrates the benefits and challenges of intelligent automation and how people can implement AI at home and in the workplace. Compliance with regulatory standards: Regulations governing the use of AI may vary across industries or locations.

AI 52

AI ML Machine Learning Artificial Intelligence 52

DMG Consulting

APRIL 13, 2022

It explores how artificial intelligence (AI) is driving positive changes in the WFM market. Artificial intelligence is an essential enabler of many of the advancements in new-gen WFM solutions. It increases the accuracy of forecasts and enables the application to auto-select the optimal algorithm for each situation.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

DMG Consulting

DECEMBER 7, 2021

This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects. Many other departments will also benefit from gaining a first-hand view of customer expectations and feedback. appeared first on DMG Consulting.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. Meanwhile, consumer expectations continue to rise.

AI 97

AI CX Sentiment Analysis Artificial Intelligence 97

Hodusoft

JANUARY 18, 2023

Some health call center software also includes artificial intelligence capabilities, allowing it to recognize the intent of patients and direct them to the right person, as well as offer natural language recognition and translation. What to look for when choosing healthcare call center software? Bright Pattern.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

MattsenKumar

JUNE 6, 2021

Use Artificial Intelligence to Improve CES. One of the finest examples of Artificial Intelligence at play in contact centers is Axis Bank. The bank has paved the road for quality customer experience by leveraging Artificial Intelligence. Ensures better compliance, which is often bound by time.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

DMG Consulting

SEPTEMBER 6, 2023

It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a change in what agents are empowered to do for customers are finally making the concept of real-time contact centers a reality.

Contact Center 48

Contact Center Artificial Intelligence Compliance Predictive Analytics 48

Lightico

JULY 16, 2023

Additionally, using artificial intelligence (AI) -powered tools for data extraction, document classification and verification can further expedite the verification process and reduce manual effort. E-Signatures not only save time but also enhance security and compliance by providing a tamper-proof audit trail.

Data Entry 52

Data Entry Artificial Intelligence Machine Learning Compliance 52

Lightico

APRIL 18, 2024

This is where Intelligent Document Processing (IDP) comes in. IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. This minimizes the risk of non-compliance fines and penalties. Security: Data security is paramount.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

Lightico

JUNE 6, 2024

Especially, when manual entry requires, for compliance reasons, the dreaded “stare & compare.” Enter the realm of document processing automation—a competitive landscape where Robotic Process Automation (RPA) , Optical Character Recognition (OCR), and Intelligent Document Processing (IDP) vie for supremacy.

AI 52

AI Unstructured Data Machine Learning Compliance 52

Zendesk

OCTOBER 17, 2022

This digital revolution in manufacturing includes the development of Artificial Intelligence (AI), which involves using technology to automate complex tasks and discovering patterns in the manufacturing processes that can be used to improve workflow. Security and compliance. trillion in value by 2025. Boost efficiency.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

DMG Consulting

MARCH 30, 2021

It’s time for companies to give customers what they want, which is artificial intelligence-enabled omnichannel self-service solutions, as these have become consumers’ preferred method of conducting business.

Contact Center 79

Contact Center Real Estate Artificial Intelligence Compliance 79

Taylor Reach Group

MAY 14, 2017

Mention Artificial Intelligence (AI) to most people and it conjures up visions of talking robots and Alexa - like appliances answering simple questions. Contact Centers are increasingly being challenged to provide integrated omni-channel services alongside compliance requirements to do with data privacy, authentication and security.

Contact Center 79

Contact Center AI Artificial Intelligence Compliance 79

CommBox

JULY 27, 2021

AI – artificial intelligence is a must-have . As mentioned, most consumers prefer multi-channel communication, but they also expect it to be backed with artificial intelligence capabilities that can ease the service process. Commbox holds the highest security standards and owns GDPR compliance. .

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

eglobalis

NOVEMBER 3, 2024

These teams go beyond technical support, engaging in consultative conversations to align IBM’s offerings with each client’s unique operational demands, compliance requirements, and growth objectives.

CX 435

CX B2B Innovation Sentiment Analysis 435

Lightico

JUNE 29, 2023

Enhanced Security and Compliance: Modern eSignature solutions offer robust security features, such as two-factor authentication, encryption, and audit trails. Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

Comm100

FEBRUARY 13, 2023

It’s an exciting time in artificial intelligence. To protect students and faculty alike, legal requirements in higher education mean that institutions need to ensure compliance with relevant data privacy regulations.

Education 86

Education AI Artificial Intelligence Compliance 86

DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., text, images, computer code, workflows, models, audio/music, and more).

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

CommBox

JULY 27, 2021

AI – artificial intelligence is a must-have . As mentioned, most consumers prefer multi-channel communication, but they also expect it to be backed with artificial intelligence capabilities that can ease the service process. Commbox holds the highest security standards and owns GDPR compliance. .

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

DMG Consulting

MAY 15, 2018

There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. SECURITY AND REGULATORY COMPLIANCE ARE KEY. The top reasons why companies have avoided using a cloud-based solution are security and regulatory compliance, two very different but often related issues. By Donna Fluss.

Contact Center 59

Contact Center Compliance Artificial Intelligence Innovation 59

DMG Consulting

NOVEMBER 8, 2023

2024: The Year for Contact Center AI November, 2023 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into their operations. Decision-makers are considering many factors, including: Is it safe to use AI?

Contact Center 48

Contact Center AI Artificial Intelligence Compliance 48