How Can Payers Improve Member Experience and Efficiency at the Same Time?
Uniphore
DECEMBER 17, 2021
That’s where conversational artificial intelligence (AI) and automation can help. With Uniphore, the organization can now provide its agents with real-time guidance including next best actions, best practices, and compliance as well as automation for ACW and call dispositioning. Scoring an “Ok” Satisfaction Rating Isn’t Enough.
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