Uniphore

NOVEMBER 16, 2021

More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). And shift we did. Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S. Today digital banking is the norm rather than the exception and there’s no going back.

Net Promoter Score 130

Net Promoter Score Contact Center Artificial Intelligence NPS 130

Lightico

JANUARY 28, 2024

The world of Auto Finance is marked by a paradox – while the industry fuels the consumers auto dreams, the behind-the-scenes reality is often obscured by mountains of paperwork. At its core, IDP employs artificial intelligence, machine learning, and natural language processing to go beyond digitization, understanding the content of documents.

Finance 52

Finance AI Artificial Intelligence Data Entry 52

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. Compliance Champion – Ensuring Regulatory Peace of Mind The auto loan industry is subject to stringent regulations; especially enforced and investigated by the CFPB.

Finance 75

Finance Artificial Intelligence Compliance Data Entry 75

CommBox

AUGUST 4, 2021

These artificial intelligence capabilities are changing the financial industry’s structure from within. . Commbox holds the highest security standards and owns GDPR compliance. . For another large finance & insurance company – Clal , Commbox’s chatbot solved 57% of issues without any human intervention. .

Artificial Intelligence 98

Artificial Intelligence Omnichannel Finance Compliance 98

Hodusoft

FEBRUARY 1, 2023

What to look for in a business phone system for banking and finance? What to look for in a Business Phone System for Banking and Finance? Scalability: A VoIP phone system eases scalability for banking and finance businesses. Security: In the banking and finance industry, security is a top priority.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Uniphore

DECEMBER 17, 2021

That’s where conversational artificial intelligence (AI) and automation can help. Source: “ United Healthcare, Humana Top Healthcare Satisfaction Ratings ,” Nathan Eddy, Healthcare Finance, September 2021. Scoring an “Ok” Satisfaction Rating Isn’t Enough. 68% of members reporting a positive experience.

Healthcare 130

Healthcare Contact Center AI Artificial Intelligence 130

CommBox

FEBRUARY 2, 2022

WhatsApp includes an API (“Application Programming Interface”) that allows service providers to adopt artificial intelligence into WhatsApp. That’s why you need to equip your chatbots with artificial intelligence and machine learning capabilities. GDPR security compliance. WhatsApp API?

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98

Callminer

AUGUST 1, 2017

Compliance missteps occur. With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. Many agents end up with multiple tabs open on their screens, flipping between them to complete the inquiry generation process. Errors happen. Next would be AI.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

CommBox

OCTOBER 5, 2021

WhatsApp includes an API interface that allows service providers to implement artificial intelligence solutions to effectively manage call centers and quickly produce business insights. GDPR security compliance. You can use it to do everything that you’re used to doing, from messaging to sending photos or videos. .

Sales 98

Sales AI Omnichannel Artificial Intelligence 98

SurveySensum

DECEMBER 4, 2024

Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. Follow the above-mentioned practices to improve the NPS finance. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Lightico

MAY 28, 2024

The financial services industry, particularly auto finance and banking, has long relied on human expertise to navigate the complexities of loan approvals. But with the rise of artificial intelligence (AI), a new question emerges: should AI take the wheel entirely, or act as a co-pilot alongside human loan officers?

AI 52

AI Compliance Artificial Intelligence Finance 52

MattsenKumar

JUNE 6, 2021

With people spending time at home, they have identified the need to get their finances in line. Use Artificial Intelligence to Improve CES. One of the finest examples of Artificial Intelligence at play in contact centers is Axis Bank. Ensures better compliance, which is often bound by time.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Callminer

AUGUST 6, 2019

Ensure security and compliance. A vendor that cannot give you this simple request may be hiding something.” – Nestor Gilbert, Call Center CRM Software – How to Choose the Right Fit , Finances Online; Twitter: @Financesonline. You can’t be too careful in this day and age of security leaks and identity theft.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Lightico

JUNE 6, 2024

Organizations, whether its banks, auto finance, or insurance, face an overwhelming influx of documents as part of their normal customer facing operations. Especially, when manual entry requires, for compliance reasons, the dreaded “stare & compare.” This fosters trust with loan applicants, compliance teams, and regulators.

AI 52

AI Unstructured Data Machine Learning Compliance 52

Hodusoft

JANUARY 1, 2024

Digital banking can easily adopt and integrate cutting-edge technologies such as Artificial Intelligence (AI), Machine Learning (ML), and others to enhance customer service experience. Convenience and Ease of Access Using remote financial services, customers can easily manage their finances from anywhere at their convenience.

Finance 52

Finance Compliance Artificial Intelligence ML 52

Lightico

APRIL 18, 2024

This is where Intelligent Document Processing (IDP) comes in. IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. This technology is great for industries that handle a lot of paperwork, like finance, healthcare, and legal services.

Data Entry 52

Data Entry Invoicing Machine Learning ML 52

Transcosmos

JANUARY 7, 2019

Robotic process automation, or RPA, is an emerging form of business process automation technology that uses software robots or artificial intelligence to perform what could be defined as labour-intensive tasks. Not only could it affect the finances of a company, but also the amount of work it’s set to accomplish. Conclusion.

Finance 52

Finance Artificial Intelligence Data Entry Manufacturing 52

Lightico

JUNE 29, 2023

Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations. Enhanced Security and Compliance: Modern eSignature solutions offer robust security features, such as two-factor authentication, encryption, and audit trails.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

Comm100

JANUARY 29, 2021

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. This function also supports compliance, as eGain guides agents to properly follow their industry’s rules and regulations.

Technology 59

Technology Technology AI Artificial Intelligence 59

Comm100

OCTOBER 30, 2020

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. This function also supports compliance, as eGain guides agents to properly follow their industry’s rules and regulations.

Technology 59

Technology Technology AI Artificial Intelligence 59

Lightico

JULY 16, 2023

Additionally, using artificial intelligence (AI) -powered tools for data extraction, document classification and verification can further expedite the verification process and reduce manual effort. E-Signatures not only save time but also enhance security and compliance by providing a tamper-proof audit trail.

Data Entry 52

Data Entry Artificial Intelligence Machine Learning Compliance 52

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. AI chatbots offer multi-faceted benefits to companies looking to automate sales, customer communication, onboarding, and compliance functions. AI Chatbot and its Importance.

AI 52

AI Sales Artificial Intelligence ML 52

Zendesk

OCTOBER 9, 2023

This could include maintaining your compliance with things like: General Data Protection Regulation (GDPR) : GDPR is a data privacy and security law passed by the European Union (EU) to help protect the data of people in the EU. Companies in the healthcare industry must be sure they maintain HIPAA compliance while using AI.

AI 52

AI CX Artificial Intelligence Compliance 52

SurveySensum

DECEMBER 24, 2024

Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Best Features Survey creation via Artificial Intelligence. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free 2. Qualtrics Remember SAP?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Hodusoft

AUGUST 21, 2024

After 2022, rapid advances in artificial intelligence (AI) and generative AI led to the development of chatbots and automated customer service tools. Legal Support These types of BPOs help in drafting legal documents, reviewing documents, and providing legal research and compliance services.

Contact Center 52

Contact Center Legal Data Entry Social Media 52

SurveySensum

MAY 19, 2023

Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. As a result, customers can manage their finance better and will build trust and loyalty with the bank. Security & Compliance : Strong data security measures are in place to protect respondent data.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Hodusoft

MARCH 12, 2025

How AI-Driven Contact Centers Can Improve Loan Approvals & Debt Recovery If you are in the banking and finance sector you know how demanding and sensitive the industry is. After all, trust matters a lot in the banking and finance sector. For a banking and finance professional this blog post offers immense value.

Contact Center 52

Contact Center AI Machine Learning Finance 52