Retently

NOVEMBER 13, 2024

We’ll also look at the technology driving VFRs, examples of success stories, and why now is the time for ecommerce brands to embrace this game-changing solution. The rise of technologies like augmented reality (AR) and artificial intelligence (AI), making VFRs more accurate and accessible than ever. Let’s dive in!

CX 146

CX Retail Social Media Artificial Intelligence 146

Execs In The Know

JUNE 7, 2023

As brand leaders, it’s crucial to understand the latest trends, opportunities, and challenges in customer experience outsourcing to stay ahead of the game and ensure your brand thrives. Importance of Generative AI Many CX leaders acknowledged the potential of generative artificial intelligence (AI) in driving efficiencies.

CX 85

CX Compliance Artificial Intelligence AI 85

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. These predictive insights are game-changers, enabling us to act before a customer becomes a detractor. CX Leaders Needed!

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

DMG Consulting

MARCH 8, 2019

Artificial Intelligence Enhances Contact Centers. Artificial intelligence (AI) is having a profound effect on the CBCCI market. Customers show a preference for self-service, and AI-enabled intelligent virtual agents (IVAs) are playing a vital role in addressing the self-service challenge.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. Compliance Champion – Ensuring Regulatory Peace of Mind The auto loan industry is subject to stringent regulations; especially enforced and investigated by the CFPB.

Finance 75

Finance Artificial Intelligence Compliance Data Entry 75

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Leveraging data insights isn’t just smart; it’s a total game-changer.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses. They were designed to help your agents deliver a better customer experience.

AI 82

AI Customer Service Contact Center Artificial Intelligence 82

Gainsight

FEBRUARY 10, 2025

Customer Success Platforms (CSPs) can be a game-changeror a total headache. The team pursued SOC 2 compliance before hiring its first engineer, embedding security into its foundation rather than treating it as an afterthought. DPF, ensuring compliance with the highest standards of security and privacy.

AI 52

AI Compliance Artificial Intelligence Data Entry 52

Lightico

JULY 16, 2023

Additionally, using artificial intelligence (AI) -powered tools for data extraction, document classification and verification can further expedite the verification process and reduce manual effort. Enable eSignatures: Adopting electronic signature technology is a game-changer in auto loan originations.

Data Entry 52

Data Entry Artificial Intelligence Machine Learning Compliance 52

SurveySensum

DECEMBER 4, 2024

Though the employees should be informed about the importance of NPS, never try to game the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Security & Compliance: Strong data security measures are in place to protect respondent data.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Execs In The Know

JANUARY 8, 2023

An Easy, Efficient, and Agile Tech Stack Technology and artificial intelligence (AI) enabled innovation can play a huge role in outsourcing. By staying updated with these latest outsourcing trends and developments, you can get deeper insights into managing your resources and staying in the game in the year ahead.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Gainsight

NOVEMBER 16, 2022

Intelliflo’s technology truly changed the game in the FinTech industry. The Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel from a unified platform powered by artificial intelligence (AI) and machine learning (ML). Dream Team Award Goes to … Insider .

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

Qualtrics

MARCH 7, 2019

In the last 15 years, 52% of Fortune 500 companies have disappeared – big brands like Sears, Pontiac and Kodak who were once at the very top of their game. Now, the same Artificial Intelligence that’s helping anybody become a research expert is helping them work within with data privacy rules too.

Artificial Intelligence 55

Artificial Intelligence Compliance Touchpoint Gaming 55

Gainsight

JULY 8, 2024

From tech news to dinner table chats, artificial intelligence is everywhere. In Customer Success (CS), generative AI is poised to be a total game changer. And it’s no wonder—AI is revolutionizing how we work and live faster than any tech before it. At our core, we at Gainsight champion a Human-First AI approach.

AI 52

AI Artificial Intelligence Compliance Gaming 52

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses. They were designed to help your agents deliver a better customer experience.

AI 72

AI Customer Service Contact Center Artificial Intelligence 72

Customer Service Life

MAY 21, 2018

It’s OK to explore artificial intelligence, especially when it uses machine learning to help customers find the right answer faster. How often do we look for an easy fix for attrition like adding incentives or games? The modern contact center understands that the purpose of quality is not just to measure compliance.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

Transcosmos

JANUARY 7, 2019

The most recent game-changer is the Internet, which opened the doors for countless possibilities. Robotic process automation, or RPA, is an emerging form of business process automation technology that uses software robots or artificial intelligence to perform what could be defined as labour-intensive tasks. RPA vs. Outsourcing.

Finance 52

Finance Artificial Intelligence Data Entry Manufacturing 52

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ProProfs

SEPTEMBER 23, 2021

For example, you should be able to choose the interface language, add logo, theme, and messaging, and set up rules for course compliance like assigning a due date. Artificial Intelligence. SCORM Compliance. You can easily manage employee onboarding, workplace learning, and compliance training with just one platform.

Compliance 52

Compliance Start-ups Artificial Intelligence Gaming 52

Execs In The Know

FEBRUARY 14, 2023

It is THIS bit of core technology – the LLMs, and not ChatGPT itself – that is the most important and game-changing as it relates to brand-specific CX utility and impact. The AI provides answers that are a violation of compliance or even inappropriate content. LLMs: What Are They, and Why Should We Care?

CX 52

CX AI Compliance Gaming 52

Hodusoft

AUGUST 21, 2024

The integration of cloud computing into BPO services also proved to be a game changer. After 2022, rapid advances in artificial intelligence (AI) and generative AI led to the development of chatbots and automated customer service tools. What makes the country conducive for a booming BPO sector?

Contact Center 52

Contact Center Legal Data Entry Social Media 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Education 52

ProProfs

FEBRUARY 15, 2022

Games-Based Learning. More importantly , you can focus on learning and course compliance rather than on creating eLearning materials. Game-based learning. Artificial intelligence. Top Cloud LMS. 3A Delivery Framework. Available on contact. Innovative & Revolutionary Solutions. Custom eLearning. Articulate.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

ProProfs

DECEMBER 1, 2021

HireVue is one online skill assessment tool that combines Artificial Intelligence with video interviews and game-based challenges to assess the competencies to predict success. Easily meets all of your compliance and integration needs. ? Cons: Extra cost for self-development survey. Complex terminology. Bad visuals.

Start-ups 52

Start-ups Artificial Intelligence Engineering Social Media 52

SurveySensum

MAY 19, 2023

Though the employees should be informed about the importance of NPS, never try to game the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Security & Compliance : Strong data security measures are in place to protect respondent data.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52