DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. We at DMG Consulting appreciate and thank you for being part of our community.

CX 59

CX Artificial Intelligence Outlook AI 59

Callminer

SEPTEMBER 1, 2020

We also presented over 20 breakout sessions under five innovative and timely themes: insight to action, transformational CX, collections in current times, work from home, and the new contact center agility. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Lightico

FEBRUARY 4, 2025

Auto finance has long been a realm where speed, accuracy, and compliance collide with complexity. This article delves into what Agentic AI is, how AI Agents in Auto Finance operate, and how Intelligent Document Processing (IDP) serves as a cornerstone for this transformation.

Finance 52

Finance AI Compliance Machine Learning 52

Execs In The Know

AUGUST 5, 2024

Artificial intelligence (AI) is transforming industries with its innovative capabilities, particularly in customer experience (CX). Compliance and Ethical Practices: Adhere to data protection regulations and ensure AI systems are fair and unbiased.

AI 97

AI Artificial Intelligence CX VOC 97

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. What is Artificial Intelligence (AI)? Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

DMG Consulting

MARCH 8, 2019

Innovation Enhances the Cloud-Based Contact Center Infrastructure Market. CBCCI vendors have begun to differentiate themselves with their innovative routing capabilities that can optimize the outcome of each interaction. Artificial Intelligence Enhances Contact Centers. Differentiation Drives the Market Forward.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). The rise of technologies like augmented reality (AR) and artificial intelligence (AI), making VFRs more accurate and accessible than ever. Just a few years ago, this kind of innovation seemed out of reach for most retailers.

CX 145

CX Retail Social Media Artificial Intelligence 145

Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85

CX Compliance Artificial Intelligence AI 85

CommBox

AUGUST 4, 2021

These artificial intelligence capabilities are changing the financial industry’s structure from within. . A report “ Innovation in Retail Banking ” shows that 75% of financial organizations name digital banking transformation as their top priority for 2021, followed by customer experience improvements (51%). .

Artificial Intelligence 98

Artificial Intelligence Omnichannel Finance Compliance 98

Callminer

AUGUST 1, 2017

Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. Compliance missteps occur. At the age of 25, Jack Barmby is the innovative founder and CEO of Gnatta , a market leading customer technology platform. Make sure your employees believe in your core values. Lastly, make it fun! Kolin Porter. HigherEdGrowth.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. We’re excited to embark on this journey of intelligent CX together. Meanwhile, consumer expectations continue to rise.

AI 97

AI CX Artificial Intelligence Sentiment Analysis 97

DMG Consulting

MAY 15, 2018

There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. SECURITY AND REGULATORY COMPLIANCE ARE KEY. The top reasons why companies have avoided using a cloud-based solution are security and regulatory compliance, two very different but often related issues. By Donna Fluss.

Contact Center 59

Contact Center Compliance Artificial Intelligence Innovation 59

Customer Experience Matrix

APRIL 13, 2018

It seems that everyone has suddenly decided that creating trust is the key to success, whether it’s in the context of data sharing, artificial intelligence, or customer retention. Trust has been chasing me like a hungry mosquito. But I’m also trying to figure out where we all need to go next.

Innovation 48

Innovation Artificial Intelligence Government Legal 48

Logicalware

AUGUST 9, 2023

This is why we were recently awarded the 2023 European Company of the Year award from Frost & Sullivan, thanks to our innovative CCaaS solutions and advanced AI capabilities. Compliant hybrid cloud architecture for European Data residency Data security and compliance with regulations are important concerns for our customers.

Innovation 52

Innovation AI Customer Experience Case Management 52

Comm100

MARCH 20, 2024

24/7 availability with accurate chatbots The integration of chatbots powered by artificial intelligence (AI) can provide 24/7 assistance to citizens. This includes adopting live chat software that offers WCAG compliance , as well as customizable buttons and text for accessibility needs.

Government 97

Government Social Media Artificial Intelligence Legal 97

Hodusoft

AUGUST 29, 2024

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? AI or Artificial Intelligence is a technology used to create machines that can mimic various human functions like the ability to sense things, make decisions, and communicate.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

CommBox

OCTOBER 5, 2021

WhatsApp includes an API interface that allows service providers to implement artificial intelligence solutions to effectively manage call centers and quickly produce business insights. GDPR security compliance. You can use it to do everything that you’re used to doing, from messaging to sending photos or videos. .

Sales 98

Sales AI Omnichannel Artificial Intelligence 98

DMG Consulting

MARCH 5, 2025

This year, we also asked participants about their expectations regarding the potential and benefits of artificial intelligence (AI), as this is currently the hottest topic in the service industry. Enhancing security and compliance came in eighth place, chosen by 28.8% of survey responses, is another means to boost productivity.

Contact Center 62

Contact Center Artificial Intelligence Compliance AI 62

DMG Consulting

SEPTEMBER 6, 2024

Conversational AI Competitive Landscape September 2024 The conversational artificial intelligence (CAI) market is already crowded, with over 100 established platform and/or customer self-service competitors and more entering the sector.

AI 62

AI Artificial Intelligence Contact Center Compliance 62

DMG Consulting

JANUARY 10, 2022

The service world is also undergoing major innovation in the form of intelligent self-service solutions that customers find compelling and engaging and that are increasingly preferred over live agents to handle all but their most complex requests. The pace of innovation in the contact center is more rapid than at any other time.

Contact Center 77

Contact Center Artificial Intelligence Innovation Compliance 77

DMG Consulting

APRIL 13, 2022

It explores how artificial intelligence (AI) is driving positive changes in the WFM market. The WFM market has benefited from unprecedented innovation over the past 5 years, and this is just the beginning of the technological enhancements that are expected to be introduced to these solutions over the next few years.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Execs In The Know

JANUARY 8, 2023

It’s about journey mapping and equipping workforces with the skill sets to think about how they can constantly have a culture of innovation and solid collaboration for an engaged partnership. An Easy, Efficient, and Agile Tech Stack Technology and artificial intelligence (AI) enabled innovation can play a huge role in outsourcing.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

CommBox

JULY 27, 2021

We’ve gathered the top 5 challenges telecom companies face, and innovative ways to overcome them to achieve success: . AI – artificial intelligence is a must-have . Commbox holds the highest security standards and owns GDPR compliance. . GDPR security compliance. Growing demand for digital customer service.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

Beyond Philosophy

NOVEMBER 30, 2023

Legal also affects the balance in regulatory compliance, product liability, marketing and advertising compliance, data privacy, and more. As we move further into artificial intelligence, IT will also handle that. Marketing and innovation produce results. However, this balance is in more than the contracts.

Legal 78

Legal Finance Net Promoter Score NPS 78

MattsenKumar

JUNE 6, 2021

Use Artificial Intelligence to Improve CES. One of the finest examples of Artificial Intelligence at play in contact centers is Axis Bank. The bank has paved the road for quality customer experience by leveraging Artificial Intelligence. Ensures better compliance, which is often bound by time.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

CommBox

JULY 27, 2021

We’ve gathered the top 5 challenges telecom companies face, and innovative ways to overcome them to achieve success: . AI – artificial intelligence is a must-have . Commbox holds the highest security standards and owns GDPR compliance. . GDPR security compliance. Growing demand for digital customer service.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

Neosperience

MARCH 17, 2023

The need to make digital environments accessible has been apparent since the early years of the World Wide Web’s existence, even before its innovative reach spread globally as we know it today. Artificial Intelligence can make a valuable contribution in generating assistive content.

Artificial Intelligence 52

Artificial Intelligence Compliance Transportation Legal 52

Doing CX Right

JULY 14, 2020

Fostering a Culture of Innovation. Machine Learning & Artificial Intelligence. Risk Quantification, Vulnerability & Compliance. New Models for Hiring, Retaining & Growing People for the Future. Sustaining Growth with Best Practices for Organizational Design & Governance. Going Virtual. Cybersecurity.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

CSAT.AI

FEBRUARY 5, 2020

With this innovative tool QA monitoring is automated, covering all of your chat and email interactions. The Power of QA/Compliance Automation. Artificial intelligence parses the data quickly and agents in turn use that data to improve CX. The tool can be used to monitor agents for compliance to policies.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

Gainsight

NOVEMBER 16, 2022

The company’s innovative solutions are comprehensive, intuitive, and support customers on every step of the advisor journey. The Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel from a unified platform powered by artificial intelligence (AI) and machine learning (ML).

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

SurveySensum

DECEMBER 4, 2024

Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Security & Compliance: Strong data security measures are in place to protect respondent data. Compliance with data privacy regulations like GDPR.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Zendesk

NOVEMBER 28, 2023

The Jetsons nailed artificial intelligence. The show illustrates the benefits and challenges of intelligent automation and how people can implement AI at home and in the workplace. Compliance with regulatory standards: Regulations governing the use of AI may vary across industries or locations.

AI 52

AI ML Machine Learning Artificial Intelligence 52

DMG Consulting

OCTOBER 17, 2019

RPA is proliferating throughout enterprises, helping to improve productivity, reduce costs, mitigate risk, improve operational efficiency, oversee internal processes, and improve regulatory compliance. These automated tools can also help to reduce systems and IT development costs and extend the life of applications throughout the enterprise.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

CommBox

AUGUST 9, 2021

Artificial Intelligence © Weedezign | Dreamstime.com. Improving customer service through tech can generate profits for the retail industry: about 80% of online shoppers think that new technologies and innovations improve their experience. Commbox holds the highest security standards and owns GDPR compliance. .

Retail 52

Retail E-commerce Omnichannel Artificial Intelligence 52

Lightico

JUNE 29, 2023

Enhanced Security and Compliance: Modern eSignature solutions offer robust security features, such as two-factor authentication, encryption, and audit trails. Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries. It protects customer details from being misused by cybercriminals.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

DMG Consulting

SEPTEMBER 6, 2023

It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a change in what agents are empowered to do for customers are finally making the concept of real-time contact centers a reality.

Contact Center 48

Contact Center Artificial Intelligence Compliance Predictive Analytics 48