Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85

CX Compliance Artificial Intelligence AI 85

CommBox

AUGUST 4, 2021

These artificial intelligence capabilities are changing the financial industry’s structure from within. . A report “ Innovation in Retail Banking ” shows that 75% of financial organizations name digital banking transformation as their top priority for 2021, followed by customer experience improvements (51%). .

Artificial Intelligence 98

Artificial Intelligence Omnichannel Finance Compliance 98

DMG Consulting

MAY 15, 2018

There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. SECURITY AND REGULATORY COMPLIANCE ARE KEY. The top reasons why companies have avoided using a cloud-based solution are security and regulatory compliance, two very different but often related issues. By Donna Fluss.

Contact Center 59

Contact Center Compliance Artificial Intelligence Innovation 59

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. We’re excited to embark on this journey of intelligent CX together. Meanwhile, consumer expectations continue to rise.

AI 97

AI CX Sentiment Analysis Artificial Intelligence 97

DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. We at DMG Consulting appreciate and thank you for being part of our community.

CX 59

CX Artificial Intelligence Outlook AI 59

Execs In The Know

AUGUST 5, 2024

Artificial intelligence (AI) is transforming industries with its innovative capabilities, particularly in customer experience (CX). Compliance and Ethical Practices: Adhere to data protection regulations and ensure AI systems are fair and unbiased.

AI 52

AI Artificial Intelligence CX VOC 52

Logicalware

AUGUST 9, 2023

This is why we were recently awarded the 2023 European Company of the Year award from Frost & Sullivan, thanks to our innovative CCaaS solutions and advanced AI capabilities. Compliant hybrid cloud architecture for European Data residency Data security and compliance with regulations are important concerns for our customers.

Innovation 52

Innovation AI Customer Experience Case Management 52

Hodusoft

AUGUST 29, 2024

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? AI or Artificial Intelligence is a technology used to create machines that can mimic various human functions like the ability to sense things, make decisions, and communicate.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

CommBox

OCTOBER 5, 2021

WhatsApp includes an API interface that allows service providers to implement artificial intelligence solutions to effectively manage call centers and quickly produce business insights. GDPR security compliance. You can use it to do everything that you’re used to doing, from messaging to sending photos or videos. .

Sales 98

Sales AI Omnichannel Artificial Intelligence 98

DMG Consulting

SEPTEMBER 6, 2024

Conversational AI Competitive Landscape September 2024 The conversational artificial intelligence (CAI) market is already crowded, with over 100 established platform and/or customer self-service competitors and more entering the sector.

AI 62

AI Artificial Intelligence Contact Center CRM 62

DMG Consulting

JANUARY 10, 2022

The service world is also undergoing major innovation in the form of intelligent self-service solutions that customers find compelling and engaging and that are increasingly preferred over live agents to handle all but their most complex requests. The pace of innovation in the contact center is more rapid than at any other time.

Contact Center 77

Contact Center Artificial Intelligence Innovation Technology 77

DMG Consulting

APRIL 13, 2022

It explores how artificial intelligence (AI) is driving positive changes in the WFM market. The WFM market has benefited from unprecedented innovation over the past 5 years, and this is just the beginning of the technological enhancements that are expected to be introduced to these solutions over the next few years.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Execs In The Know

JANUARY 8, 2023

It’s about journey mapping and equipping workforces with the skill sets to think about how they can constantly have a culture of innovation and solid collaboration for an engaged partnership. An Easy, Efficient, and Agile Tech Stack Technology and artificial intelligence (AI) enabled innovation can play a huge role in outsourcing.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

CommBox

JULY 27, 2021

We’ve gathered the top 5 challenges telecom companies face, and innovative ways to overcome them to achieve success: . AI – artificial intelligence is a must-have . Commbox holds the highest security standards and owns GDPR compliance. . GDPR security compliance. Growing demand for digital customer service.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

MattsenKumar

JUNE 6, 2021

Use Artificial Intelligence to Improve CES. One of the finest examples of Artificial Intelligence at play in contact centers is Axis Bank. The bank has paved the road for quality customer experience by leveraging Artificial Intelligence. Ensures better compliance, which is often bound by time.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

CommBox

JULY 27, 2021

We’ve gathered the top 5 challenges telecom companies face, and innovative ways to overcome them to achieve success: . AI – artificial intelligence is a must-have . Commbox holds the highest security standards and owns GDPR compliance. . GDPR security compliance. Growing demand for digital customer service.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

Neosperience

MARCH 17, 2023

The need to make digital environments accessible has been apparent since the early years of the World Wide Web’s existence, even before its innovative reach spread globally as we know it today. Artificial Intelligence can make a valuable contribution in generating assistive content.

Artificial Intelligence 52

Artificial Intelligence Compliance Transportation Legal 52

Doing CX Right

JULY 14, 2020

Fostering a Culture of Innovation. Machine Learning & Artificial Intelligence. Risk Quantification, Vulnerability & Compliance. New Models for Hiring, Retaining & Growing People for the Future. Sustaining Growth with Best Practices for Organizational Design & Governance. Going Virtual. Cybersecurity.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

CSAT.AI

FEBRUARY 5, 2020

With this innovative tool QA monitoring is automated, covering all of your chat and email interactions. The Power of QA/Compliance Automation. Artificial intelligence parses the data quickly and agents in turn use that data to improve CX. The tool can be used to monitor agents for compliance to policies.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

DMG Consulting

OCTOBER 17, 2019

RPA is proliferating throughout enterprises, helping to improve productivity, reduce costs, mitigate risk, improve operational efficiency, oversee internal processes, and improve regulatory compliance. These automated tools can also help to reduce systems and IT development costs and extend the life of applications throughout the enterprise.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

Zendesk

NOVEMBER 28, 2023

The Jetsons nailed artificial intelligence. The show illustrates the benefits and challenges of intelligent automation and how people can implement AI at home and in the workplace. Compliance with regulatory standards: Regulations governing the use of AI may vary across industries or locations.

AI 52

AI ML Machine Learning Artificial Intelligence 52

SurveySensum

DECEMBER 29, 2023

These technological advancements augment patient engagement and optimize operational efficiency, positioning healthcare institutions at the forefront of innovation. Managing Data Security and Privacy Compliance with stringent data privacy regulations and implementing robust security measures is imperative in safeguarding patient information.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

CommBox

AUGUST 9, 2021

Artificial Intelligence © Weedezign | Dreamstime.com. Improving customer service through tech can generate profits for the retail industry: about 80% of online shoppers think that new technologies and innovations improve their experience. Commbox holds the highest security standards and owns GDPR compliance. .

Retail 52

Retail E-commerce Omnichannel Artificial Intelligence 52

Lightico

JUNE 29, 2023

Enhanced Security and Compliance: Modern eSignature solutions offer robust security features, such as two-factor authentication, encryption, and audit trails. Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

DMG Consulting

SEPTEMBER 6, 2023

It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a change in what agents are empowered to do for customers are finally making the concept of real-time contact centers a reality.

Contact Center 48

Contact Center Artificial Intelligence Compliance Predictive Analytics 48

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries. It protects customer details from being misused by cybercriminals.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

DMG Consulting

NOVEMBER 1, 2017

And once DA identifies the trends and opportunities to enhance employee and system performance, RPA can be deployed to improve compliance, performance, accuracy, quality, and productivity. We also expect artificial intelligence to be embedded in RPA applications to enhance the level of automation. COMPETITIVE LANDSCAPE.

Contact Center 59

Contact Center Artificial Intelligence Technology Technology 59

DMG Consulting

AUGUST 21, 2017

RPA solutions support two methods of automation: attended and unattended, both of which emulate processes performed by human workers to improve compliance, performance, accuracy, quality and productivity in employee desktop activities. RPA makes the output from desktop analytics actionable by identifying activities that can be automated.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

DMG Consulting

AUGUST 21, 2017

RPA solutions support two methods of automation: attended and unattended, both of which emulate processes performed by human workers to improve compliance, performance, accuracy, quality and productivity in employee desktop activities. RPA makes the output from desktop analytics actionable by identifying activities that can be automated.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

Hodusoft

DECEMBER 13, 2023

The innovation of a hosted telephony system marked a huge breakthrough in the telecom sector and soon the public switched telephone network ( PSTN ) made way for the hosted IP PBX system (or cloud-based Internet Protocol Private Branch Exchange system). We can’t imagine what our lives would be like without a telephone.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

Lightico

JUNE 6, 2024

Especially, when manual entry requires, for compliance reasons, the dreaded “stare & compare.” Enter the realm of document processing automation—a competitive landscape where Robotic Process Automation (RPA) , Optical Character Recognition (OCR), and Intelligent Document Processing (IDP) vie for supremacy.

AI 52

AI Unstructured Data Machine Learning Compliance 52

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: IP PBX Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services.

Finance 52

Finance Compliance Artificial Intelligence ML 52

CommBox

AUGUST 8, 2021

Manage big data with artificial intelligence © Nils Ackermann | Dreamstime.com. For customer security, Commbox holds the highest security standards and owns GDPR compliance. . GDPR security compliance. Commbox offers an innovative solution for customer interactions, creating a holistic customer communication experience.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

Manage big data with artificial intelligence © Nils Ackermann | Dreamstime.com. For customer security, Commbox holds the highest security standards and owns GDPR compliance. . GDPR security compliance. Commbox offers an innovative solution for customer interactions, creating a holistic customer communication experience.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

DMG Consulting

SEPTEMBER 20, 2021

The playbook for the “new normal” will likely follow three major trends: the migration to the cloud, digital transformation, and the adoption of smart technologies (artificial intelligence and automation). The world has changed and so must contact centers.

Contact Center 48

Contact Center Real Estate Artificial Intelligence Compliance 48

Lightico

JANUARY 28, 2024

It’s in this labyrinth of paperwork that the Auto Finance sector encounters its most significant challenges — a terrain where efficiency, accuracy, and compliance are not just desirable but imperative. The need for innovation becomes evident in the face of these challenges.

Finance 52

Finance AI Data Entry Artificial Intelligence 52

DMG Consulting

JANUARY 30, 2024

DMG expects to see this trend continue, particularly now that the inclusion of artificial intelligence (AI) is influencing many technology acquisitions. As international regulatory compliance requirements become more complex, companies are turning to CCaaS vendors for assistance in addressing them. What’s Next for CCAAS?

AI 48

AI Contact Center Artificial Intelligence CRM 48