Execs In The Know

OCTOBER 15, 2023

In today’s fiercely competitive business landscape, the ability to operationalize Artificial Intelligence (AI) into an organization is imperative. Be diligent in entrusting data security and compliance to reputable partners, while preserving the experience customers expect from your brand.

AI 52

AI Artificial Intelligence CX Compliance 52

DMG Consulting

APRIL 13, 2022

It explores how artificial intelligence (AI) is driving positive changes in the WFM market. Artificial intelligence is an essential enabler of many of the advancements in new-gen WFM solutions. It increases the accuracy of forecasts and enables the application to auto-select the optimal algorithm for each situation.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Zendesk

OCTOBER 4, 2023

Examples of AI automation customer service use cases Discover the true potential of AI and automation in customer service What is intelligent automation (IA)? Here are the basics: Artificial intelligence is a machine’s ability to perform cognitive functions typically associated with human minds, according to McKinsey.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Hodusoft

JANUARY 24, 2024

Banks can use predictive analytics with outbound call center software to find the best times to contact customers and customize messages according to their preferences. Predictive Analytics To predict future customer behavior, predictive analytics tools make use of machine learning algorithms and historical data.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

DMG Consulting

SEPTEMBER 6, 2023

It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a change in what agents are empowered to do for customers are finally making the concept of real-time contact centers a reality.

Contact Center 48

Contact Center Artificial Intelligence Compliance Predictive Analytics 48

DMG Consulting

OCTOBER 17, 2019

RPA is proliferating throughout enterprises, helping to improve productivity, reduce costs, mitigate risk, improve operational efficiency, oversee internal processes, and improve regulatory compliance. These automated tools can also help to reduce systems and IT development costs and extend the life of applications throughout the enterprise.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

DMG Consulting

AUGUST 10, 2023

This artificial intelligence (AI)-enabled servicing approach transforms the agent experience from a rushed and stressful test of their memory and ability to quickly find information to one that helps them become brand relationship advocates.

Artificial Intelligence 48

Artificial Intelligence Predictive Analytics Compliance AI 48

Beyond Philosophy

MAY 12, 2021

Porte was most excited to find in the research that 78 percent of business leaders reported investments in artificial intelligence (AI). Moreover, predictive analytics should take into account customers’ motivators to predict what customers are doing accurately.

Customer Expectations 88

Customer Expectations Machine Learning AI Technology 88

Hodusoft

FEBRUARY 29, 2024

Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction. Ensuring data privacy and compliance with regulations is paramount. Especially in the MSP industry, where a minor mistake can have huge ramification.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance Technology 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Education 52

Callminer

OCTOBER 22, 2019

Artificial intelligence (AI) is quickly making its way into many familiar systems, often acting as an augmentation to human ability rather than a replacement for it. Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry.

Contact Center 203

Contact Center Healthcare Sales AI 203