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Contact Centers’ Digital Transformation Has Only Begun

DMG Consulting

Companies have reduced their physical presence and, whenever possible, real estate costs. It’s time for companies to give customers what they want, which is artificial intelligence-enabled omnichannel self-service solutions, as these have become consumers’ preferred method of conducting business.

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10 Tips for Creating a Great WhatsApp Business Chatbot

CommBox

WhatsApp includes an API (“Application Programming Interface”) that allows service providers to adopt artificial intelligence into WhatsApp. That’s why you need to equip your chatbots with artificial intelligence and machine learning capabilities. GDPR security compliance. WhatsApp API?

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Incredibly Useful Call Center Technology Trends for Businesses

MattsenKumar

Use Artificial Intelligence to Improve CES. One of the finest examples of Artificial Intelligence at play in contact centers is Axis Bank. The bank has paved the road for quality customer experience by leveraging Artificial Intelligence. Ensures better compliance, which is often bound by time.

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National eSign Day: Celebrating 26 Years of Digital Signatures & a Bright Future Ahead

Lightico

Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations. Enhanced Security and Compliance: Modern eSignature solutions offer robust security features, such as two-factor authentication, encryption, and audit trails.

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Contact Centers’ Road Map to Success in the New Normal

DMG Consulting

The playbook for the “new normal” will likely follow three major trends: the migration to the cloud, digital transformation, and the adoption of smart technologies (artificial intelligence and automation).

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. Compliance missteps occur. Average handling times (AHT) increase. Errors happen.