DMG Consulting

AUGUST 3, 2020

During the past year, adoption of sentiment analysis capabilities has augmented the value of IA findings. Artificial intelligence, specifically machine learning (ML), is starting to change this and be accepted by users. . The uses of IA have been expanding inside and outside of contact centers.

Contact Center 78

Contact Center Sentiment Analysis Artificial Intelligence ML 78

Zendesk

OCTOBER 4, 2023

Examples of AI automation customer service use cases Discover the true potential of AI and automation in customer service What is intelligent automation (IA)? Here are the basics: Artificial intelligence is a machine’s ability to perform cognitive functions typically associated with human minds, according to McKinsey.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

CSAT.AI

FEBRUARY 5, 2020

The Power of QA/Compliance Automation. Artificial intelligence parses the data quickly and agents in turn use that data to improve CX. The tool can be used to monitor agents for compliance to policies. Your managers are covered also. Timesup on agents routinely harassed by customers: being sworn at or called names.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

Zendesk

NOVEMBER 28, 2023

The Jetsons nailed artificial intelligence. The show illustrates the benefits and challenges of intelligent automation and how people can implement AI at home and in the workplace. Compliance with regulatory standards: Regulations governing the use of AI may vary across industries or locations.

AI 52

AI ML Machine Learning Artificial Intelligence 52

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

MattsenKumar

SEPTEMBER 21, 2023

The fusion of advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) propels this technology to seamlessly transcribe and decipher meaningful understandings from conversations between call center agents and customers. Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

Comm100

MARCH 7, 2019

Natural Language Processing (NLP): A form of artificial intelligence that enables chatbots to understand conversational dialog and identify intent. Sentiment Analysis: An automated process that allows a chatbot to extract verbal cues from chats to determine the mood and feelings of a visitor and adapt responses accordingly.

Machine Learning 62

Machine Learning Sentiment Analysis Artificial Intelligence AI 62

Comm100

MARCH 7, 2019

Natural Language Processing (NLP): A form of artificial intelligence that enables chatbots to understand conversational dialog and identify intent. Sentiment Analysis: An automated process that allows a chatbot to extract verbal cues from chats to determine the mood and feelings of a visitor and adapt responses accordingly.

Machine Learning 40

Machine Learning Sentiment Analysis Artificial Intelligence AI 40

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Sentiment and Demographic Analysis: AI-powered tools simplify the process of extracting real-time feedback and spotting trends.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98