Artificial Intelligence Contact Center Customer Experience Florida 
Customer Service Life
JUNE 26, 2017
Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories. I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. This article was originally published on the FCR blog on June 9, 2017.
Execs In The Know
APRIL 8, 2022
For contact centers, this also includes staffing and operations. Digital transformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address two of those challenges here. Turnover in call centers has averaged 30% to 40%.
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Execs In The Know
MARCH 4, 2022
Contact centers are no exception to the general trend. Turnover rates were above 40 percent before the pandemic, and contact center leaders tell us that battling agent attrition is harder than ever before. Taking Work Home. These challenges were exacerbated by the pandemic-driven shift to remote work.
Hodusoft
FEBRUARY 6, 2024
HoduPBX is a flexible and feature-rich solution that not only improves internal and external communication but also enhances customer experience. This year, the event will be taking place from the 13 th to 15 th February in Fort Lauderdale, Florida.
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