How Can Payers Improve Member Experience and Efficiency at the Same Time?
Uniphore
DECEMBER 17, 2021
That’s where conversational artificial intelligence (AI) and automation can help. Contact centers are the main touchpoints with members, greatly impacting overall member satisfaction. Scoring an “Ok” Satisfaction Rating Isn’t Enough. Consumers faced long wait times to reach an agent.
130 
Let's personalize your content