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No, it’s the top contactcenter trends to watch for in 2019. As the sun sets on 2018, contactcenter superheroes should watch for the plots, characters, and villains within them. As the sun sets on 2018, contactcenter superheroes should watch for the plots, characters, and villains within them.
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leverage E-Commerce ContactCenter Software to Improve CX Read More Issues E-commerce Companies Face Due to Cart Abandonment High cart abandonment has a devastating impact on e-commerce companies. Our HoduCC omnichannel contactcenter software is one such useful tool that has helped many e-commerce companies of different sizes.
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Question: Should speech and text analytics be used outside the contactcenter? Interaction analytics should be used to conceptually “take the pulse” of a company’s customers and reduce the risk of socialmedia mistakes, which are very costly to a brand. appeared first on DMG Consulting.
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2018 proved that reputation-damaging blunders are more prevalent than ever, their devastating effects amplified by the related complaints and commentary buzzing on socialmedia. Relatedly, as the public-facing voice of your brand, call center agents play a crucial role in responding to these crises. Think again. Show Empathy.
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