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Recapping the 2017 ICMI Contact Center Conference

Customer Service Life

Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories. I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. This article was originally published on the FCR blog on June 9, 2017.

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VOZIQ Wins 2021 Product of the Year Award

VOZIQ

Artificial Intelligence for Predictive Customer Retention? This raw intelligence is turned into actionable business prescriptions through VOZIQ’s Operationalization Suite that consists of Contact Center Agent Guidance application and pre-built retention dashboards. VOZIQ Contact: Ganesh Kulkarni.

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VOZIQ Wins 2021 Product of the Year Award

VOZIQ

Artificial Intelligence for Predictive Customer Retention? This raw intelligence is turned into actionable business prescriptions through VOZIQ’s Operationalization Suite that consists of Contact Center Agent Guidance application and pre-built retention dashboards. VOZIQ Contact: Ganesh Kulkarni.