eglobalis

APRIL 27, 2025

In tr od uc ti on [link] Agentic AI has emerged as a next-frontier concept in artificial intelligence, promising a paradigm shift in how businesses engage with customers. That means integrating CRM, ERP, ticketing, product, and communication platforms. Identify gaps in CRM, ERP, ticketing, and data warehouse systems.

AI 247

AI CX B2B Compliance 247

eglobalis

JULY 31, 2024

Salesforce offers a robust suite of MarTech solutions including Salesforce Marketing Cloud, which integrates data-driven marketing, customer journey management, and analytics for enhanced customer experiences.

Customer Experience 450

Customer Experience Social Media Predictive Analytics Machine Learning 450

Intercom

JULY 25, 2022

It’s no wonder that over half (56%) of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement. Organizations need to ensure that any investments in technology and cross-collaboration center around a culture that values customer engagement.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

Aquire

JANUARY 6, 2022

To better simulate human conversation, some chatbots are powered by artificial intelligence (AI) and machine learning — leveraging methods such as conversational AI and natural language processing — to understand users’ intent and deliver answers using everyday keywords and phrases. Assisting with sales.

Social Media 98

Social Media Artificial Intelligence Retail AI 98

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. CRM applications enable agents to identify and personalize the experience and keep track of what needs to be done for each customer.

Contact Center 48

Contact Center Artificial Intelligence Entertainment Healthcare 48

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132