ECXO

OCTOBER 30, 2024

Implementing data analytics and customer relationship management (CRM) tools can help businesses tailor their offerings and communication effectively. For example, using artificial intelligence to analyze customer behavior allows brands to predict needs and provide tailored recommendations.

Customer Experience 156

Customer Experience Social Media Artificial Intelligence CX 156

CommBox

DECEMBER 17, 2024

Here’s our biggest brag: In 2024, we delivered 20 features specifically requested by customers like you, plus 50 more innovations as part of our AI-focused roadmap. That’s 70 total new features and functionalities in a single year. Security Enterprise-grade security is at the core of CommBox.

Innovation 52

Innovation AI Compliance Engineering 52

Execs In The Know

MARCH 31, 2025

Led by Vanessa Hardy-Bowen , Director of Guest Care & Contact Centers, Spirit Airlines took a strategic approach to AI integration, turning challenges into opportunities to innovate. Spirit implemented a CRM that connected all customer touch points, empowering agents with a full customer interaction history and loyalty data.

AI 78

AI Customer Experience Net Promoter Score Legal 78

eglobalis

JULY 31, 2024

HubSpot provides an all-in-one marketing, sales, and service platform with tools for email marketing, CRM, social media management, and analytics, enabling businesses to streamline their customer engagement processes. Businesses will need to align their MarTech strategies with these values to build trust and loyalty.

Customer Experience 428

Customer Experience Social Media Predictive Analytics AI 428

ECXO

MAY 14, 2024

Adaptability and Innovation: H2H encourages businesses to view their operations from a more human-centric lens, leading to innovative solutions tailored to real human needs and desires. H2H interactions build trust, as businesses are seen as more than just entities but as communities of people working towards shared goals.

B2C 156

B2C B2B Artificial Intelligence Non-Profits 156

SugarCRM

NOVEMBER 16, 2021

Artificial intelligence (AI) has transitioned from science fiction worlds to everyday reality; it has also become a more widely accessible tool than most fiction writers ever dreamed of. Thanks to the technology provided by innovators like Sugar, AI isn’t just for massive enterprises.

Artificial Intelligence 49

Artificial Intelligence AI CRM CX 49

Hodusoft

NOVEMBER 24, 2021

Artificial intelligence is enhancing IVR technology. CRM Integration. With CRM integration, you can communicate seamlessly between your CRM software and other software. It permits the automation and integration of workflows as well as key CRM processes across applications, ensuring the right data at the right time.

Social Media 105

Social Media Artificial Intelligence Omnichannel CRM 105

Ameyo Callversations

NOVEMBER 16, 2021

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. Businesses, whether small or large are currently moving to machine learning and artificial intelligence to transform customer interactions, relationships, revenues, and services.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

SugarCRM

MARCH 17, 2022

Here at Sugar, we do everything with our customers in mind, and we proudly announce we’ve started 2022 on the big track, being rewarded four times as one of the best innovators that the industry has to offer. SugarCRM Awarded “Best CRM Platform” in CX Today’s Inaugural CX Awards. The CRM Watchlist is an impact award.

CRM 52

CRM Artificial Intelligence Machine Learning Innovation 52

Totango

FEBRUARY 28, 2024

I am thrilled to announce that Totango has joined forces with Catalyst , innovative thought leaders who have developed an intuitive solution to power customer-led growth. Our belief is simple yet powerful: Businesses need more than traditional CRM systems or standalone customer success platforms to thrive in this new era.

Artificial Intelligence 111

Artificial Intelligence Customer Acquisition Customer-Centric Organization Sales 111

Hodusoft

JANUARY 21, 2021

With the advent of innovative technology, advanced call center software , and digital channels, outbound interactions have become even more powerful. Implementing Artificial intelligence. Let’s look at some of the key factors and technology that make for a successful outbound call center and a successful outbound campaign.

Artificial Intelligence 105

Artificial Intelligence AI Machine Learning Technology 105

SugarCRM

JULY 15, 2021

And what better way to make a difference if not through innovation? For us, innovation nurtures growth, simplifies the lives of employees all over the world, and removes an extra boring task from their daily lift. Aided by machine learning (ML) and artificial intelligence, innovation is just a creative and “opportunistic” team away.

Innovation 49

Innovation Artificial Intelligence Predictive Analytics ML 49

SugarCRM

JUNE 7, 2022

A Customer Relationship Management (CRM) system is valuable to an organization when its users happily run their day-to-day activities within the platform. But when six in ten (58%) marketing and sales leaders think their CRM system wastes money, organizations must adapt to both opportunities and threats. Closing Thoughts.

CRM 48

CRM Artificial Intelligence Sentiment Analysis Customer Relationship Management 48

Hodusoft

MARCH 29, 2022

One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line. The role of Artificial Intelligence(AI) for process automation has disrupted the call center market.

Contact Center 98

Contact Center Artificial Intelligence Innovation Omnichannel 98

eglobalis

JANUARY 18, 2024

Evolving Conversational AI for Enhanced Customer Experiences: Navigating Ethics, Privacy, Metrics and Trust The post Evolving Conversational AI for Enhanced Customer Experiences: Navigating Ethics, Privacy, Metrics and Trust appeared first on Eglobalis.

AI 455

AI Customer Experience Artificial Intelligence Customer Relationship 455

DMG Consulting

JUNE 8, 2021

Product Innovation. Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Lumoa

MAY 5, 2022

Innovation and development happen best through people who bring different skills and perspectives to the same room. This means breaking the barriers around IT, CRM, digital marketing, branding, sales, customer service, and e-commerce. Improved customer experience starts with the customer’s perspective.

Customer Experience 103

Customer Experience CXM Artificial Intelligence E-commerce 103

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. But yes, improvements are still required when implementing AI or CRM software.

CRM 52

CRM AI Customer Service ML 52

DMG Consulting

OCTOBER 13, 2020

There’s nothing like a worldwide pandemic that requires people to social distance to emphasize the mission-critical nature of intelligent, artificial intelligence (AI)-based, omni-channel self-service solutions.) Today, companies are trying to put these solutions in production as quickly as they can. IVA Trends for 2020.

ML 87

ML Machine Learning Artificial Intelligence AI 87

DMG Consulting

JUNE 11, 2019

Hundreds of vendors around the world have entered the RPA segment, coming from many existing IT sectors such as enterprise resource planning (ERP), customer relationship management (CRM), contact center infrastructure, workforce optimization, as well as dozens of start-ups that want to take advantage of the massive market opportunity.

Artificial Intelligence 80

Artificial Intelligence Machine Learning Contact Center Customer Relationship Management 80

SugarCRM

JUNE 25, 2020

Most professionals and leaders are well aware of Customer Relationship Management (CRM) systems’ basic benefits. When it comes to CRM adoption, there are several reasons why most implementations fail. However, most companies manage their MAP and CRM separately. CRM and MAP Adoption Starts with IT.

CRM 49

CRM Education Artificial Intelligence Customer Relationship Management 49

CommBox

OCTOBER 5, 2021

WhatsApp includes an API interface that allows service providers to implement artificial intelligence solutions to effectively manage call centers and quickly produce business insights. API Interface – Create conversational chatbots for business and customer communications, connect your CRM to WhatsApp. Increase sales.

Sales 98

Sales AI Omnichannel Artificial Intelligence 98

Zendesk

JUNE 30, 2022

Ometria (Support) is a customer data and marketing platform that helps retailers increase CRM revenue. Zero Friction transforms the way collective heat and cooling suppliers engage with their end customers and support the meter to cash processes by providing an innovative SAAS Cloud Platform. Bloomreach Engagement.

Artificial Intelligence 98

Artificial Intelligence Retail CRM AI 98

SugarCRM

SEPTEMBER 27, 2018

Standout discussion topics this year include the role Artificial Intelligence (AI) is playing in the future of user interfaces and CRM, the challenging waters of navigating data privacy in a post-GDPR world, and practical discussions around building a culture of innovation in your company.

CRM 30

CRM Innovation Artificial Intelligence Entertainment 30

DMG Consulting

MAY 2, 2021

The challenge is that it will require major changes in procedures and large investments in customer relationship management (CRM) and other operating systems, in addition to artificial intelligence (AI), machine learning and predictive analytics, to automate the handling of an increasing percentage of digital inquiries. .

Contact Center 74

Contact Center Artificial Intelligence Predictive Analytics Machine Learning 74

Comm100

FEBRUARY 5, 2018

CRM Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. These are common types and functions of customer engagement software: CRM Software. PR Software.

Social Media 68

Social Media CRM Social Listening Omnichannel 68

DMG Consulting

DECEMBER 10, 2018

It’s undeniable that contact center platform vendors are having a highly positive disruptive impact on the pace of innovation in the CBCCI sector. These innovations are game-changers for companies and the industry in general. The worlds of interaction management and customer relationship management (CRM) are coming together.

Contact Center 75

Contact Center Artificial Intelligence CRM Gaming 75

Lumoa

JUNE 23, 2021

Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Contact Center 78

Contact Center Artificial Intelligence Omnichannel ML 78

SugarCRM

JULY 7, 2022

Ensure Your CRM Tools Are Fit for the Purpose. Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects. Data growth is exponential, and the need to digest and make sense of the data has outstripped the human mind’s capabilities.

Technology 55

Technology Technology Data Entry ML 55

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products. Let’s dive right in!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products. Let’s dive right in!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

DMG Consulting

FEBRUARY 20, 2025

We asked about business and technology plans for the upcoming year, as weve done for the past ten years (with the exception of 2019), and we requested insights into the benefits they are receiving or expect to realize from leveraging artificial intelligence (AI). Seventh place, with 22.4%

Contact Center 62

Contact Center Technology Technology AI 62

SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. CRM solutions are now considered an essential investment for delivering excellent customer experiences in the long term. The new 2022 CRM Impact Report from SugarCRM is all about that—offering a path forward. Customer Churn: The Result of Poor CX.

CRM 49

CRM Customer Retention Net Promoter Score AI 49

SurveySensum

JULY 16, 2019

Companies that leverage the power of innovation and artificial intelligence in listening and responding to customers, will be the next successful brands in the industry. Innovation distinguishes between a leader and a follower.” — Steve Jobs. But, it’s not feasible in the traditional survey.

Close the Loop 60

Close the Loop Artificial Intelligence AI Innovation 60

Hodusoft

OCTOBER 26, 2021

With innovation, technological advancement, and increasing expectations of customers, modern contact center software has become imperative. Modern contact centers today are capable of using many new technologies such as artificial intelligence and machine learning among others.

Contact Center 98

Contact Center Omnichannel Artificial Intelligence Machine Learning 98

DMG Consulting

SEPTEMBER 6, 2024

Conversational AI Competitive Landscape September 2024 The conversational artificial intelligence (CAI) market is already crowded, with over 100 established platform and/or customer self-service competitors and more entering the sector. Includes Inbenta, Interactions, Omilia, and SESTEK.

AI 62

AI Artificial Intelligence Contact Center Compliance 62

CommBox

MAY 11, 2022

And while a contact form will never be the most innovative of customer support channels, it’s still one of the most intuitive – for both you and your customer. Better still, with the right system in place – such as a customer service CRM (Customer Relationship Management system – a knowledge base becomes a living, breathing document.

Customer Service 98

Customer Service Artificial Intelligence Omnichannel CRM 98