Sprinklr

OCTOBER 7, 2021

When you benchmark across brands and channels, you can rank brand performance against the competition on dozens of metrics, automate hundreds of hours of competitive intelligence analysis, and score based on rates that adjust for audience size in reach, impressions, and engagement. Content strategy. Paid strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. So let’s start!

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Experience Investigators

SEPTEMBER 19, 2023

Whether you’re new to customer experience management or a seasoned leader, it can feel challenging to know where to prioritize your time and resources, can’t it?! There is a lot of area to cover when designing better customer experiences. And that’s just one area AI can help.

CX 90

CX Net Promoter Score Artificial Intelligence Invoicing 90

VOZIQ

DECEMBER 22, 2023

Speaking about the partnership, Dave Bolen, Chief Operating Officer at AMP Smart said,  “ We’ve just rolled out the VOZIQ AI solution with the objective of proactively exceeding our customer expectations and enhancing customer lifetime value through AI-driven interventions.

Customer Loyalty 52

Customer Loyalty AI Artificial Intelligence Machine Learning 52

Taylor Reach Group

MARCH 26, 2018

It's an opportunity to unite with thousands of other Marketing, Service, Sales, and Commerce professionals, sharing your challenges and victories while learning from your peers. CEM 10th Annual Customer Experience Management in Telecoms Summit April 10 – 12, Vienna.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Zendesk

NOVEMBER 3, 2023

Benefits of generative AI Challenges with generative AI How to use generative AI for customer service Frequently asked questions What is generative AI? Generative AI uses machine learning (ML) algorithms to analyze large data sets. Based on what it learns from this data, generative AI can create new, original content.

AI 52

AI Machine Learning Artificial Intelligence ML 52

VOZIQ

APRIL 15, 2024

Speaking about the partnership, Matthew Mehr , President & Co-Founder at Hawx said, “We’ve recently rolled out the VOZIQ AI solution to monitor attrition risk and proactively address customer issues to extend customer lifetime.

Customer Loyalty 52

Customer Loyalty AI Artificial Intelligence Machine Learning 52

Lumoa

JANUARY 23, 2018

Machine learning technologies can detect the degree of sentiment as well: if someone hates your product, the negative sentiment is stronger than if he just dislikes it. Similarly, if someone loves your customer service personnel, the positive sentiment is stronger than if they just feel it’s good. Learn More. Learn More.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

Zendesk

DECEMBER 30, 2020

Better understand your prospects and their behaviors to understand what drives them, and create more meaningful selling experiences. Wootric (Support) is the customer experience management platform for maximizing customer lifetime value.

Artificial Intelligence 65

Artificial Intelligence Scorecard Contact Center Gaming 65

Taylor Reach Group

APRIL 25, 2018

4th Annual M2M and IoT Strategies Summit has been designed to bring you a unique opportunity to gain fresh insights into areas such as IoT, M2M, Artificial Intelligence, Machine Learning and Digital Transformation. Customer Experience Management 2018 – May 29 – 30, Sydney, Australia.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Ameyo Callversations

MAY 4, 2022

Instead, it is now an essential part of brand building that can quickly deploy the required resources and manage the entire brand communication system. Appropriately implemented, cloud technologies can improve customer experience, manage customer relationship agents better, and improve operational efficiency.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . When you have too many customer personas and a huge audience pool, you need to manage it. Text Analytics and Machine Learning.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. So let’s start!

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

DECEMBER 24, 2024

GetFeedback All-in-one customer feedback tool Easy integration with APIs and third-party tools Real-time feedback management Contact to know the pricing details 4.5 Alchemer Survey customization Integration with CRM and ERP software Collaborator $55 per month Professional $165 per month Full access $275 per month 4.4

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. The shifting sands of artificial intelligence will keep many organizations on unsure footing in 2018. And why not?

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SugarCRM

MAY 31, 2019

With the massive compute power of Amazon Web Services at our fingertips, big data collection and new technologies like machine learning and predictive analytics, we are clearly poised for a new era of CRM apps. It’s now Customer Experience Management, or simply CX. In fact, we shouldn’t even call it CRM anymore.

Predictive Analytics 34

Predictive Analytics CRM Machine Learning Innovation 34

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . Customer Feedback. Text and Sentiment Analytics. How to analyze your open-ended feedback?

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Lumoa

APRIL 13, 2020

With the modern technologies available today, such as speech-to-text and artificial intelligence (AI) it’s possible to automatically generate insights from calls, Interactive Voice Response (IVR) surveys, and post-call surveys. Having a person listening to every call and transcribing them isn’t really an effective strategy.

Text Analytics 78

Text Analytics Artificial Intelligence Machine Learning Social Media 78

SurveySensum

JANUARY 26, 2022

This has been pretty much the core reason for companies to drift more towards adopting an omnichannel experience for customers. Omnichannel is the new norm for businesses, and customer experience managers are starting to confirm that omnichannel offerings have become a major priority for them. .

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

SurveySensum

NOVEMBER 22, 2024

Ease of Use We all know that Qualtrics is a powerful customer experience management tool, however, beginners may find its interface complex or difficult to navigate. Segment results by product line, customer demographics, or any other relevant customer data. Let’s see! Reviews, Apr 03, 2019 G2 Review: 4.5/5

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52