ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Overshadowing basic facts about customer experience are numerous myths. My article this year, 23 Customer Experiences Practices You Should Stop in 2023 , is an eye-opener to what we should NOT perpetuate.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. That’s the cherry on top.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

SurveySensum

DECEMBER 4, 2024

This way, they can tailor their services to meet customer needs, enhancing the customer experience. Personalization can include financial advice, service recommendations, or even user interface customization. SurveySensum is a top customer experience management platform.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Ameyo Callversations

MAY 4, 2022

Instead, it is now an essential part of brand building that can quickly deploy the required resources and manage the entire brand communication system. Appropriately implemented, cloud technologies can improve customer experience, manage customer relationship agents better, and improve operational efficiency.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

Zendesk

NOVEMBER 3, 2023

Benefits of generative AI Challenges with generative AI How to use generative AI for customer service Frequently asked questions What is generative AI? Generative AI uses machine learning (ML) algorithms to analyze large data sets. It can also be customized, making it easy for businesses to apply AI how they prefer.

AI 52

AI Machine Learning Artificial Intelligence ML 52

SurveySensum

MAY 19, 2023

This way, they can tailor their services to meet customer needs, enhancing the customer experience. Personalization can include financial advice, service recommendations, or even user interface customization. By implementing AI tech like chatbots, banks can respond faster to customer queries improving their CX.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52