Beyond Philosophy
JULY 31, 2019
Because we have frequent thunderstorms and power outages in my Florida home, I recently decided to buy an uninterruptible power supply for my electronics. I’ve had good experiences with Apple products so I first checked to see if Apple made that sort of thing. Embrace Your Customers’ Irrational Nature.
Beyond Philosophy
OCTOBER 26, 2016
When shopping malls began dotting the American landscape in the late 1960s and 1970s, they presented a new and exciting customer experience. A first step is to fully understand the experience from the customer’s point of view. Artificial Intelligence: It’s Coming to a Mall Near You! appeared first on.
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Beyond Philosophy
JUNE 5, 2017
It’s not the best customer experience, but if you travel often, you learn to live with it. They’re hoping to make the experience better for both guests and employees. The Robot Experience. Artificial intelligence can do many things, but it can’t read body language or understand why people respond as they do.
Execs In The Know
MARCH 4, 2022
Artificial Intelligence (AI), which has been advancing rapidly in recent years, is now poised to step into its own as a force multiplier for process efficiency and also for human performance. Artificial Intelligence is a more advanced automation technology capable of learning and applying what it has learned to subsequent situations.
Execs In The Know
NOVEMBER 29, 2021
And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more. Small friction points can have a big impact on the customer experience.
Execs In The Know
NOVEMBER 29, 2021
And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more. Small friction points can have a big impact on the customer experience.
Execs In The Know
APRIL 8, 2022
Digital transformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address two of those challenges here. A key change is the need for seamless omnichannel communication with the growing use of digital channels by customers.
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