Beyond Philosophy

DECEMBER 25, 2021

This new year also coincides with the 20 th anniversary of me founding my global Customer Experience Consultancy, Beyond Philosophy and publishing my first book on the subject, Building Great Customer Experiences (Palgrave Macmillan, 2002). Key Ideas to Improve your Customer Experience.

Artificial Intelligence 78

Artificial Intelligence Customer Satisfaction Management Consulting Customer Experience 78

Beyond Philosophy

DECEMBER 15, 2021

For Nissan’s Hussein Dajani , General Manager, Digital and CX Transformation, this wasn’t hard to imagine since he lived it for the past 18 months. He and his Customer Experience Steering Committee came up with a virtual version of the traditional car-buying and service experience and implemented it in record time.

Artificial Intelligence 78

Artificial Intelligence CX Transformation Management Consulting CX 78

Shep Hyken

SEPTEMBER 16, 2022

Mutually exclusive and collectively exhaustive (MECE) categories are often used by management consulting firms to help problem solve. it helps automate many aspects of processing customer feedback, which helps businesses save valuable time, money, and energy that can be used on other tasks. . Augmented intelligence ?combines

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61

Intercom

FEBRUARY 16, 2023

The six are cost, convenience, category expertise, curation, community, and customization. I’m a recovering management consultant, but this is not a management consultant-oriented book where I take these six things and basically say, “If you do these six things, you can be great like company X, Y, and Z.”

Retail 105

Retail E-commerce Artificial Intelligence Start-ups 105

Gainsight

MARCH 1, 2024

This gives us an opportunity to be more strategic with customers rather than spending time defining the difference between customer support and customer success. What’s coming: Embedding Artificial Intelligence into CS further and further. However, my experience in CS-related roles extends over a decade.

Artificial Intelligence 59

Artificial Intelligence Management Consulting Technology Technology 59

Hodusoft

JULY 17, 2024

15 CX Stats That’ll Change the Way You Look At Customer Service In the next few years, an organization’s Customer Experience (CX) will play a greater role in its success than its products or prices. If you make an investment of time and good service in a customer, you can make a fortune.” That’s natural.

Non-Profits 52

Non-Profits CX Customer Service Contact Center 52

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. It has to be the direction that SugarCRM is heading with their customer experience (CX) vision.

Artificial Intelligence 24

Artificial Intelligence Sentiment Analysis Machine Learning Social Media 24

Hodusoft

DECEMBER 11, 2024

From Automation to Personalization: How AI is Shaping the Future of CX Would you be surprised to know that one out of every two customers would switch brands following just one bad customer experience (CX)? However, just 40 percent of customers rated brands 7/10 or higher while just 11 percent gave 9/10 or 10/10 rating.

AI 52

AI CX Contact Center Omnichannel 52