Beyond Philosophy

OCTOBER 15, 2022

Organizations need to embrace that emotional side of their experiences. Not only to design an experience that surprises and delights their customers, but also so their Artificial Intelligence works to provide useable insight. Key Ideas to Improve your Customer Experience. AI isn’t perfect.

Artificial Intelligence 78

Artificial Intelligence Customer Journey Map AI Touchpoint 78

Shep Hyken

SEPTEMBER 16, 2022

Mutually exclusive and collectively exhaustive (MECE) categories are often used by management consulting firms to help problem solve. it helps automate many aspects of processing customer feedback, which helps businesses save valuable time, money, and energy that can be used on other tasks. . Augmented intelligence ?combines

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61

Beyond Philosophy

JANUARY 22, 2022

I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. Now, in 2022, I see the next big thing: Customer Science. Complete this short survey.

Artificial Intelligence 78

Artificial Intelligence CRM Customer Satisfaction Management Consulting 78

Beyond Philosophy

JULY 30, 2022

Artificial Intelligence (AI) is an incredible technology with potential to shape the future of humanity. Customer Experience Information & Resources. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Thanks very much.

AI 97

AI Artificial Intelligence Construction Management Consulting 97

Beyond Philosophy

FEBRUARY 16, 2022

This concept is predicated on the idea of Customer Science. As you might recall, Customer Science is the blending of customer data with artificial intelligence and the theories of the behavioral sciences. I am fascinated by how Customer Science is already changing experiences for the better in the real world.

Artificial Intelligence 88

Artificial Intelligence Management Consulting CX Customer Experience 88

Beyond Philosophy

DECEMBER 25, 2021

This new year also coincides with the 20 th anniversary of me founding my global Customer Experience Consultancy, Beyond Philosophy and publishing my first book on the subject, Building Great Customer Experiences (Palgrave Macmillan, 2002). Key Ideas to Improve your Customer Experience.

Artificial Intelligence 78

Artificial Intelligence Customer Satisfaction Management Consulting Customer Experience 78

Beyond Philosophy

DECEMBER 15, 2021

For Nissan’s Hussein Dajani , General Manager, Digital and CX Transformation, this wasn’t hard to imagine since he lived it for the past 18 months. He and his Customer Experience Steering Committee came up with a virtual version of the traditional car-buying and service experience and implemented it in record time.

Artificial Intelligence 78

Artificial Intelligence CX Transformation Management Consulting CX 78