Remove Artificial Intelligence Remove Customer Journey Map Remove Mystery Shopping
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Top Customer Satisfaction Survey Companies of 2025

InteractionMetrics

Confero Confero has been around for nearly 40 years and specializes in mystery shopping and customer surveys. Their platform allows unlimited custom dashboard views, which makes it easy for management to organize customer insights in the way that works best for them.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.