Remove Artificial Intelligence Remove Customer Relationship Management Remove Management Consulting
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Watch Out! We Are in Danger of Repeating the Same Mistakes We Did Last Year!

Beyond Philosophy

I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. Now, in 2022, I see the next big thing: Customer Science.

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What’s the Role of Lead Generation in an Outbound Call Center?

Hodusoft

Better customer insights “To gain customer insights, we must understand that we are prisoners of what we know and what we believe.” This statement by renowned management consultant and academic Mohanbir Sawhney is extremely relevant in this context.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Chip Bell – Author, Keynote Speaker, Consultant . LinkedIn : [link]. LinkedIn : [link].