ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 156

AI Customer Experience Social Media Machine Learning 156

SurveySensum

DECEMBER 24, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management platform that enables businesses of all sizes and industries to gather customer feedback, analyze it, and take prioritized action to improve customer satisfaction and loyalty. Dragn Survey provides an advanced results analysis interface.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

CSAT.AI

MARCH 6, 2019

“I’m sorry, that is not a valid entry,” is not the most empathetic response to a customer inquiry. Yes, AI and automated menus can streamline the customer service process, but don’t forget the human touch of empathy. It is amazing how far artificial intelligence has come and how much we already rely on it. AI Everywhere.

AI 52

AI Customer Experience Artificial Intelligence Sentiment Analysis 52

Intercom

JULY 13, 2023

Those who embrace AI will be in a prime position to elevate the customer experience, and in a world where customer retention is critical, this shift can be fundamental to the success of a business. The time for AI in customer service is now.

AI 90

AI ML Artificial Intelligence Sentiment Analysis 90

Lumoa

JUNE 14, 2023

Everyone from customers to investors and stakeholders will be wary of associating with a company that can’t seem to get its customer experience right. According to Harvard Business Review, acquiring a customer costs anywhere from 5 to 25 times more than retaining an existing one. But the damage doesn’t stop there.

NPS 78

NPS Sentiment Analysis Start-ups Net Promoter Score 78

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Derive significant insights from customer feedback by utilizing text and sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

VOZIQ

APRIL 26, 2022

As we mentioned in a previous article, if you have one million customers with yearly revenue of $500 per customer, an annual churn rate of 20% can lead to $100 million in loss annually plus additional expenses as your business aims to replenish its customer base.

AI 40

AI Machine Learning Artificial Intelligence Sentiment Analysis 40

SugarCRM

DECEMBER 1, 2022

The 2020s are shaping to be the decade of revolutionary technology with the continuing evolution of smart technology in the customer experience sphere. We’ve seen how Artificial Intelligence (AI), Virtual Reality (VR), and now the Metaverse enhance customer experiences and take them on journeys they have never been on before.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Sentiment Analysis 26

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. Text and Sentiment Analytics. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Qualtrics

DECEMBER 9, 2020

The company is able to take this obsession to new heights with XM by capturing and integrating more insights to redesign its products and enhance business outcomes - such as customer retention , NPS , and growth. Rather than focus on what customers are saying, Intuit QuickBooks uses XM to understand how they are behaving.

Artificial Intelligence 32

Artificial Intelligence Sentiment Analysis Government Machine Learning 32

SugarCRM

OCTOBER 11, 2022

Sales automation is the ability to take manual, time-consuming tasks and automate them using software, artificial intelligence, and other digital tools. Increase Customer Retention. Ever wonder what your customers are thinking? What is Sales Automation Software?

Sales 26

Sales Artificial Intelligence Sentiment Analysis Social Media 26

SugarCRM

JUNE 6, 2022

It’s been a massive year in terms of Product portfolio—we’ve brought powerful artificial intelligence capabilities into our marketing , sales , and service solutions. We’ve streamlined customer interactions making it easier to sell to, and support customers, acknowledging that omnichannel communication has gone mainstream.

Artificial Intelligence 26

Artificial Intelligence Sentiment Analysis CRM Outlook 26

SugarCRM

JUNE 16, 2022

With new tools and technology for automated sentiment analysis, AI is now replacing conventional feedback surveys with understanding customer sentiment and responding in real-time, prioritizing human emotions. Digital customer journeys nowadays are complex and continually evolving. And it is only getting better.

CX 26

CX Sentiment Analysis AI Machine Learning 26

eglobalis

JANUARY 13, 2025

A European retail chain leveraged this integration to respond to social media complaints within minutes, resulting in a 20% increase in customer retention. By consolidating communication channels, the company ensured that agents had a complete view of customer history, enabling more personalized responses.

AI 365

AI Sentiment Analysis Predictive Analytics E-commerce 365

Hodusoft

DECEMBER 11, 2024

Paul Hagen, a former Forrester CX analyst and the present head of Customer Experience & Innovation Strategy at West Monroe Partners, believes 75 percent of CX initiatives fail on execution. Increase in Customer Retention Can CX enhance customer retention? It surely can.

AI 52

AI CX Contact Center Omnichannel 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52