Remove Artificial Intelligence Remove Customer Satisfaction Remove District of Columbia
article thumbnail

How Can Payers Improve Member Experience and Efficiency at the Same Time?

Uniphore

Yet, many payers are still struggling to eliminate the friction in patient/member journeys, improve consumer satisfaction and loyalty, and driver greater efficiency. That’s where conversational artificial intelligence (AI) and automation can help. Scoring an “Ok” Satisfaction Rating Isn’t Enough.