25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Depending on the business, these factors can be customer satisfaction, new sales, lifetime value of customers, and first call resolution rate that should also be measured to have a good balance between efficiency and effectiveness in a campaign. Next would be AI. Brett Remington. excellenceinwi. to address root cause issues.
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