eglobalis

APRIL 27, 2025

In tr od uc ti on [link] Agentic AI has emerged as a next-frontier concept in artificial intelligence, promising a paradigm shift in how businesses engage with customers. Bring together teams from customer service, sales, IT, and operations for joint workshops.

AI 249

AI CX B2B Compliance 249

eglobalis

JULY 31, 2024

SAP Customer Experience solutions include SAP Marketing Cloud and SAP Commerce Cloud, which help businesses deliver personalized customer experiences and manage digital commerce efficiently. These technologies will enhance accessibility and provide a more natural and convenient customer interaction.

Customer Experience 456

Customer Experience Social Media Predictive Analytics Machine Learning 456

Uniphore

OCTOBER 26, 2021

Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. New Program Provides Foundation to Support Large-Scale Enterprise Digital Transformation Efforts with Leading Conversational Automation Solutions PALO ALTO, Calif.,

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Intercom

JULY 25, 2022

It’s no wonder that over half (56%) of survey respondents are encouraging greater cross-functional team collaboration over the next 18 months with the explicit aim of improving customer engagement. Organizations need to ensure that any investments in technology and cross-collaboration center around a culture that values customer engagement.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction. Embrace automation, collaborate with new technology, and watch how you thrive!

Innovation

Totango

MAY 13, 2022

It uses artificial intelligence to analyze customer use of apps and help content. Lessonly provides solutions specialized for customer service, sales, talent management, remote work and enterprise users. Customer Support: Zendesk Knowledge Bases.

Artificial Intelligence 110

Artificial Intelligence Social Media Sales Customer Service Sales 110

Aquire

JANUARY 6, 2022

Often, their job is to provide immediate 24/7 customer service, answer questions, and offer up helpful product information or order assistance. Chatbots are available 24/7 to provide instant real-time customer service. What is an ecommerce chatbot? Looking for an ecommerce chatbot for your business? Improved convenience.

Social Media 98

Social Media Artificial Intelligence Retail AI 98