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Shhhh, they’re listening - inside the coming voice-profiling revolution

The Customer Service Blog

As you dial in, the computer of an artificial intelligence company hired by the store is activated. It retrieves its analysis of the speaking style you used when you phoned other companies the software firm services. The computer has concluded you are “friendly and talkative.” It can be you, too.

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Customer Reach – July Newsletter

Taylor Reach Group

Contact centers, customer service and customer experience: news, views and how to's. The Power of Personalisation in Customer Service . Mention Artificial Intelligence (AI) to most people and it conjures up visions of talking robots and Alex - like appliances answering simple questions. Newsletter.