eglobalis
NOVEMBER 12, 2024
In a world where CX is often sidelined in favour of “getting the job done,” how can professional services leaders bring client-centered excellence to every project? This article delves into eleven actionable strategies that leaders can implement to weave CX deeply into their service delivery approach.
eglobalis
MARCH 18, 2025
In today’s rapidly evolving AI Agent experience landscape, Artificial Intelligence (AI) has become integral to enhancing customer service and experience efficiency and responsiveness.
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eglobalis
NOVEMBER 3, 2024
Originally posted at [link] Introduction In the realm of business-to-business (B2B) interactions, customer experience (CX) is often approached through standardized frameworks and prescriptive methodologies, frequently rooted in models from major industry analysts like Gartner, Forrester, and others.
ECXO
NOVEMBER 26, 2024
Unicorns Dependency in CX – Here Is How You Avoid This “Trap” If you’re plugged into the business world, you’ve likely heard the term “unicorn” tossed around in meetings, LinkedIn posts, or business articles. Difficulty Scaling Operations If your CX strategy depends on unicorns, scaling up becomes a challenge.
eglobalis
OCTOBER 14, 2024
Introduction: The Changing Landscape of CX Education Customer experience (CX) education has long relied on a model built around a set of 5-6 pillars. The growing dependence on certifications in CX education further complicates the situation. This highlights the need for a more dynamic, tool-based approach to CX education.
eglobalis
JANUARY 7, 2025
Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide Design Thinking (DT) has emerged during the last 12 years of so as a transformative methodology for addressing complex challenges in todays business environment. Id love to hearwhat is your company doing with DT and CX.
eglobalis
SEPTEMBER 11, 2024
While it is widely recognized that employees play a crucial role in shaping customer experience (CX), their impact on innovation is often less clear. Employees are the front-line of any company’s interaction with its customers, making their role in delivering a superior and innovative customer experience (CX) absolutely critical.
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