eglobalis
NOVEMBER 3, 2024
These companies have proven that the journey to CX transformation is ongoing and requires continuous learning, feedback loops, and an unwavering commitment to customer understanding. The cases of Siemens, Infosys, and NEC demonstrate the tangible benefits of a mindset shift from rigid frameworks to adaptable, personalized strategies.
Uniphore
NOVEMBER 9, 2021
Over a year after the onset of the pandemic, contact centers have stepped up digital transformation plans at scale. To address common challenges, many organizations are turning to artificial intelligence and conversational service automation to deliver better customer experiences and employee efficiencies.
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Execs In The Know
APRIL 22, 2024
There was a time when we thought CX technology was evolving steadily—but it turns out, it was actually quite stagnant until very recently. Nowadays, it’s changing so rapidly it’s hard to keep up, largely due to the swift advancements in artificial intelligence and a surge in consumer demand for AI and automation.
Lumoa
JANUARY 9, 2018
CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. The shifting sands of artificial intelligence will keep many organizations on unsure footing in 2018.
Execs In The Know
MARCH 13, 2025
The Triangle of Death and the Road to CX Transformation As captivating as it is to talk about the future, Stokes didnt shy away from the challenges that have plagued the industry. This is personalization at scale, the kind of frictionless service that modern travelers have come to expect.
Lumoa
FEBRUARY 9, 2023
Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.”
Beyond Philosophy
DECEMBER 15, 2021
For Nissan’s Hussein Dajani , General Manager, Digital and CX Transformation, this wasn’t hard to imagine since he lived it for the past 18 months. 17:59 Nissan’s plan is to transform the business, not just get through the pandemic, and Dajani explains why. No one is really driving them around, either.
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