Execs In The Know

MARCH 31, 2025

Why Spirit Airlines Turned to AI for CX Transformation The airline industry faces fierce competition, razor-thin margins, and a customer base that expects fast, personalized, and consistent service. The Future of CX is AI-Enhanced Spirit Airlines has proven that AI is an essential tool in the CX spacenot just a buzzword.

AI 78

AI Customer Experience Net Promoter Score Legal 78

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. We’re moving towards a personalized omnichannel experience in B2B customer journeys. upselling to the most loyal customers) Process changes (e.g.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

JANUARY 9, 2018

CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. Some hints: big data, omnichannel, personalisation, AI and organizational culture. That’s what we asked each of them: How do you see the future of customer experience??

CX 133

CX Customer Experience Artificial Intelligence Omnichannel 133

Execs In The Know

MARCH 10, 2025

How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CX transformation in a rapidly shifting market. Topics ranged from navigating AI adoption roadblocks to rethinking customer service structures in an omnichannel world.

CX 94

CX AI CX Transformation Artificial Intelligence 94

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. We’re moving towards personalized omnichannel experience in B2B customer journeys. upselling to the most loyal customers) Process changes (e.g. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Execs In The Know

MARCH 10, 2025

How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CX transformation in a rapidly shifting market. Topics ranged from navigating AI adoption roadblocks to rethinking customer service structures in an omnichannel world.

CX 64

CX AI CX Transformation Artificial Intelligence 64

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. We’re moving towards personalized omnichannel experience in B2B customer journeys. upselling to the most loyal customers) Process changes (e.g. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60