Artificial Intelligence CX Florida 
Beyond Philosophy
JUNE 5, 2017
At the West Wing Boutique Hotel in Tampa, Florida, a three foot tall, podium-sized robot named Wes roams the halls, bringing guests things they’ve requested and surprising them with free snacks and drinks. Artificial intelligence can do many things, but it can’t read body language or understand why people respond as they do.
Beyond Philosophy
JULY 31, 2019
Because we have frequent thunderstorms and power outages in my Florida home, I recently decided to buy an uninterruptible power supply for my electronics. In another instance, a Florida community that wanted to discourage homeless people from sleeping on park benches placed a divider midway down each bench.
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Execs In The Know
MARCH 14, 2022
Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022. Think about CX becoming digital CX. The state of CX in 2022 is no different than what goes on inside your contact center operations in terms of becoming digital.
Beyond Philosophy
NOVEMBER 28, 2017
Until about a decade ago, most CX and value delivery metrics were built around tangible and quality-related elements of value – price, consistency, speed, completeness, accuracy, durability, and the like. It is here that great, differentiated (and often unique) and memorable CX lives. Michael Lowenstein, Ph.D., Lagniappe works.
Execs In The Know
APRIL 8, 2022
While contact centers are increasingly turning to Artificial Intelligence (AI) applications for a variety of reasons, these technologies are not a silver bullet for everything, nor are they a complete solution for a specific problem set.
Execs In The Know
MARCH 4, 2022
Artificial Intelligence (AI), which has been advancing rapidly in recent years, is now poised to step into its own as a force multiplier for process efficiency and also for human performance. Artificial Intelligence is a more advanced automation technology capable of learning and applying what it has learned to subsequent situations.
Hodusoft
FEBRUARY 6, 2024
HoduCC-Omnichannel CX Suite Today’s customers expect seamless, personalized, and consistent experiences across various communication channels. HoduCC Omnichannel CX suite is one of the flagship products of HoduSoft that meets the evolving demands of today’s businesses as well as customers. Ask for a Free demo!
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