ECXO

OCTOBER 23, 2024

As customer expectations continue rising, businesses increasingly turn to artificial intelligence (AI) to revolutionize their customer support processes. Through natural language processing (NLP) and machine learning algorithms, AI can comprehend and respond to customer inquiries and concerns with remarkable accuracy and speed.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

AI 227

AI Technology Technology CX 227

Beyond Philosophy

JULY 18, 2020

He believes that the future of Customer Experience management and the way to foster customer-driven growth is AI, and here’s why: AI is machine intelligence driven by algorithms. By taking stimuli from an external environment, called inputs, machines try to predict the outcome. The goal is to mimic the human mind.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Fonolo

JANUARY 10, 2023

Wondering how to use artificial intelligence (AI) in your call center? There is plenty to learn about artificial intelligence and its cousin, machine learning (ML). What is Artificial Intelligence? . 3 Ways to Use Artificial Intelligence in Your Call Center .

Artificial Intelligence 91

Artificial Intelligence Contact Center Machine Learning Data Entry 91

SurveySensum

DECEMBER 27, 2024

KMS uses smart technology like artificial intelligence – or AI for short – to help guarantee information accuracy while helping to facilitate quick retrieval of information for those looking for it. This leads to faster resolutions, higher customer satisfaction, and a more positive customer experience overall.

Technology 52

Technology Technology Artificial Intelligence CX 52

Uniphore

NOVEMBER 9, 2021

Contact centers can deliver superior CX and agent experience with conversational AI and automation tools. Emerging technologies like Artificial Intelligence, Machine Learning, and Intelligent Automation are helping brands not just to thrive but succeed in a post-pandemic world.

AI 130

AI Artificial Intelligence CX Machine Learning 130

Callminer

JULY 15, 2019

This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Wednesday, July 24th Artificial Intelligence and Machine Learning. Wednesday, July 24th Artificial Intelligence. Artificial intelligence is a hot topic as well as a fast-growing industry.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Customer Think

JULY 21, 2021

Apart from a lot of other CX-related topics like e.g. customer data platforms, customer journey orchestration, configure, price, quote, artificial intelligence, machine learning, robotic process automation, and many more, there is another topic that currently gets quite some attention.

Artificial Intelligence 140

Artificial Intelligence Machine Learning CX Technology 140

Callminer

APRIL 20, 2018

Customer experience (CX) is evolving. As a CX leader, you also need to know which technologies will help you achieve your core objectives in managing the customer experience. Machine learning and artificial intelligence (AI) are two technologies that have proven to be much more than passing trends for contact centers.

Contact Center 186

Contact Center Customer Experience Machine Learning Artificial Intelligence 186

Fonolo

DECEMBER 12, 2018

2018 has been a pivotal year for customer experience (CX). Industry wide, there is now a deeper understanding of CX as a multi-faceted, complex, incredibly important piece in the success (or failure) of any brand. Read on as we detail five fascinating CX predictions to inform your 2019 CX strategy. The lesson?

CX 116

CX Artificial Intelligence Contact Center Machine Learning 116

ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. And CX and EX practices need to shift accordingly.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

DMG Consulting

MARCH 13, 2025

March 2025 Conversational artificial intelligence (CAI) solutions use AI and generative AI (GenAI) technologies to identify, understand, and respond to customer conversation intents. What is Conversational AI and How Does it Work? without the help of a live agent, salesperson, or other employee.

AI 62

AI Artificial Intelligence Close the Loop Omnichannel 62

Win the Customer

DECEMBER 21, 2024

Artificial intelligence (AI) offers a powerful toolkit to achieve these goals, enabling you to anticipate customer needs, personalize interactions, and deliver proactive support. Let me know if you’d like me to expand on any of these points or explore other aspects of AI-powered CX. I hope this blog post is helpful!

AI 59

AI Artificial Intelligence Social Media Machine Learning 59

Lumoa

NOVEMBER 15, 2017

One of our speakers, Johanna Vesterinen , Xperiencefocus , noticed that many companies collect customer feedback, but fewer and fewer keep going through the CX funnel itself and reach the end. Often, these companies also are using massive questionnaires asking about each aspect of CX.

Machine Learning 113

Machine Learning Artificial Intelligence Customer Feedback CX 113

SugarCRM

JANUARY 18, 2021

Artificial intelligence is an increasingly important part of process management and decision-making. Don’t worry; we’re not talking Skynet here—the machines aren’t taking over or making critical business decisions for you. Growth of AI in Recent Years. You Must Plan for Tomorrow Today.

Artificial Intelligence 49

Artificial Intelligence Machine Learning AI Entertainment 49

Uniphore

FEBRUARY 15, 2019

Within the broader domain of Customer Experience (CX) technology there has perhaps been no greater technological advancement than self-service products and solutions. The dizzying pace of innovation - artificial intelligence, chatbots, machine learning, autonomous service - is enough to leave any CX practitioner feeling overwhelmed.

Technology 100

Technology Technology Artificial Intelligence Machine Learning 100

Lumoa

JANUARY 9, 2018

CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. We were curious to know what CX professionals should pay attention in the coming year and asked the leading CX experts for their opinion.

CX 133

CX Customer Experience Artificial Intelligence Omnichannel 133

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. What is Artificial Intelligence (AI)? Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Beyond Philosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. Dr. Turner believes that description is exactly how algorithms and machine learning works. The misconception is that machine learning and forms of AI are pure. The post AI Is Just Opinions Written In Code appeared first on CX Consulting.

AI 148

AI Artificial Intelligence Machine Learning Social Media 148

Execs In The Know

APRIL 22, 2024

There was a time when we thought CX technology was evolving steadily—but it turns out, it was actually quite stagnant until very recently. Nowadays, it’s changing so rapidly it’s hard to keep up, largely due to the swift advancements in artificial intelligence and a surge in consumer demand for AI and automation.

Artificial Intelligence 98

Artificial Intelligence Machine Learning Innovation CX 98

ECXO

MAY 14, 2024

Artificial intelligence, automation, and digital platforms can offer incredible efficiencies and capabilities, but they should be used to enhance rather than replace human interactions. Businesses should strive to be good listeners, responsive to feedback, and proactive in their community engagements.

B2C 156

B2C B2B Artificial Intelligence Non-Profits 156

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.” It happens by design.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Zendesk

MARCH 1, 2022

As part of Zendesk’s CX Moment virtual event series, we spoke with Jared Loman, VP of Customer Experience at Kajabi. The company has now started to caption those videos to ingest for artificial intelligence (AI) and machine learning (ML). Sign up for our upcoming CX Moment featuring Compass ?.

CX 98

CX ML Machine Learning Artificial Intelligence 98

Gainsight

JUNE 1, 2022

Artificial intelligence (AI) seems to be everywhere these days. And most of that impact is being driven by machine learning, the most important and popular subfield within AI. Customer Success and Machine Learning: A Perfect Match. You can learn more by watching our Evolve event on-demand. .

Machine Learning 52

Machine Learning NPS Artificial Intelligence Scorecard 52

DMG Consulting

MAY 5, 2020

Using IA and CJA to Improve CX. Sales will include new sites and many replacements, driven by substantial innovation in many areas, including artificial intelligence (AI), machine learning, scalability, and processing speed and processors.

CX 96

CX Artificial Intelligence Contact Center Touchpoint 96

Ameyo Callversations

OCTOBER 22, 2021

“A few years back, Artificial Intelligence for businesses was just like a fidget spinner for kids. As the world becomes more technological and digital with the changing dynamics, Conversational Artificial Intelligence (AI) is enabling businesses to reduce communication friction between humans and computers.

AI 98

AI CX Artificial Intelligence Touchpoint 98

Ameyo Callversations

NOVEMBER 16, 2021

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. Businesses, whether small or large are currently moving to machine learning and artificial intelligence to transform customer interactions, relationships, revenues, and services.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Beyond Philosophy

APRIL 9, 2022

Organizations only pay lip service to CX, and now, we have the numbers to prove it. From Zendesk’s The Trends Report 2022 , you can see a clear dichotomy between what people say they will do and what they will actually do regarding CX. Click here to learn more about Beyond Philosophy’s Suite of Services.

Customer Satisfaction 24

Customer Satisfaction Artificial Intelligence Machine Learning Management Consulting 24

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Intelligent virtual agents (IVAs). Enhanced CX. Enhanced CX.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

Lumoa

MAY 5, 2022

Customer Experience (CX) is far more than traditional customer service and marketing. The Benefits of a Customer Experience Strategy Customer Experience strategy gathers the threads and shows the way Five important steps for the development and implementation of CX CX in the crystal ball What is Customer Experience?

Customer Experience 103

Customer Experience CXM Artificial Intelligence E-commerce 103

Fonolo

JUNE 14, 2018

Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. Achieving a top CX strategy is an integral part of this journey, and remains the number one priority for companies across the globe. In the CX game, similar principles apply.

CX 90

CX Gaming Artificial Intelligence Social Media 90

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Machine Learning (ML) Integration: Stay ahead of the curve.

Sentiment Analysis 147

Sentiment Analysis Text Analytics Machine Learning ML 147

Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. Today’s emotional intelligence software operates in much the same way: analyzing nonverbal cues – like tone, voice quality and subtle facial expressions – to interpret emotional information. Video will be Preferred CX Platform.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Experience Investigators

SEPTEMBER 19, 2023

It’s understandable for CX leaders to want to address everything, everywhere, all at once. There are several common mistakes that I see CX teams make. Let’s dig into seven CX program pitfalls so you can avoid them! CX Mistake #2: Setting Unattainable CX Goals CX goals are often really just wishes.

CX 90

CX Net Promoter Score Artificial Intelligence Invoicing 90

SugarCRM

NOVEMBER 16, 2021

Artificial intelligence (AI) has transitioned from science fiction worlds to everyday reality; it has also become a more widely accessible tool than most fiction writers ever dreamed of. AI and High-Definition Customer Experience (HD-CX). This standard builds on a previous key Sugar innovation—the time-aware CX platform.

Artificial Intelligence 49

Artificial Intelligence AI CRM CX 49

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Zendesk

MARCH 15, 2022

Zendesk CX Trends Report 2022. Looking through the lens of customer experience (CX) is a great way to modify your scaling strategy. Improving your CX. It may help to look at some examples of how CX can support your journey to scale: Overall customer satisfaction. CX loves AI. Scale with CX in your industry.

CX 98

CX Manufacturing Retail AI 98