Remove Artificial Intelligence Remove CX Remove Unstructured Data
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How Artificial Intelligence and Predictive Analytics Can Help You Reduce Customer Churn

CSAT.AI

Real-world use cases that demonstrate how artificial intelligence can help you gauge customer sentiment and which customers are at risk for cancellation are here. You have to be already gathering customer data in a relational database. Artificial Intelligence Can Help Predict Customer Churn.

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How AI and Omnichannel Support Elevate Customer Service in Call Center

Hodusoft

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.” It happens by design.”

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The new dawn of Machine Learning

Intercom, Inc.

Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale. It’s all about artificial intelligence and machine learning. The hype strikes back.

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New Partnership: Lumoa in joint partnership with Forsta

Lumoa

The combination of Forsta and Lumoa takes feedback one step further by applying AI to unstructured data and removing the need for manual analysis. Both solutions also support more than 60 international languages.

VOE 78
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Revolutionizing CX Management with Customer Experience Analytics

Lumoa

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. But they’re only one small piece of the customer experience data puzzle. Think about it. When do errors occur in product use?

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3 ways to provide an AI customer experience

Zendesk

Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. Analyze customer data to predict and reduce churn. Transform CX with Zendesk’s AI features. We’ve got a few ideas.

AI 97
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Top Customer Satisfaction Survey Companies of 2025

InteractionMetrics

The order is based on how comprehensive their survey services are, whether they specialize in CX surveys and their online reviews. Their CX consulting services are paired with unbiased market research, and they offer survey, phone, and interview programs. It also offers more transparent pricing than some competitors.