Remove Artificial Intelligence Remove District of Columbia Remove Finance
article thumbnail

How Can Payers Improve Member Experience and Efficiency at the Same Time?

Uniphore

That’s where conversational artificial intelligence (AI) and automation can help. Source: “ United Healthcare, Humana Top Healthcare Satisfaction Ratings ,” Nathan Eddy, Healthcare Finance, September 2021. Scoring an “Ok” Satisfaction Rating Isn’t Enough. 68% of members reporting a positive experience.