How Can Payers Improve Member Experience and Efficiency at the Same Time?
Uniphore
DECEMBER 17, 2021
That’s where conversational artificial intelligence (AI) and automation can help. Contact centers are the main touchpoints with members, greatly impacting overall member satisfaction. Scoring an “Ok” Satisfaction Rating Isn’t Enough. Source: “3rd Annual Optum Survey on AI in Health Care,” Optum, October 2020.
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