eglobalis

JULY 2, 2024

Japanese e-commerce giant Rakuten and French beauty leader L’Oréal leverage AI-driven analytics to monitor sentiment across digital platforms, enabling proactive responses to customer feedback.

NPS 480

NPS Customer Feedback Net Promoter Score B2C 480

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” Zappos, a subsidiary of Amazon, is not only a shoe company but one of the most successful e-commerce companies in the world.

E-commerce 52

E-commerce Contact Center Sales Retail 52

Ameyo Callversations

FEBRUARY 9, 2022

The term conversational AI refers to artificial intelligence to communicate with customers and visitors according to their online persona. In an ideal scenario, artificial intelligence is expected to create a human-like intelligence based on the consciousness that can solve complex issues faced by the customers.

AI 98

AI Artificial Intelligence Machine Learning E-commerce 98

Zendesk

NOVEMBER 28, 2023

The Jetsons nailed artificial intelligence. The show illustrates the benefits and challenges of intelligent automation and how people can implement AI at home and in the workplace. Amazon Web Services Amazon isn’t just an e-commerce marketplace with fast delivery.

AI 52

AI ML Machine Learning Artificial Intelligence 52

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Anticipate Customer Needs: As people are staying in, the time spent on their mobile devices, and online platforms is already on the rise.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52