Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. New software engineers quickly learn that a lot of complexity arises from error handling. It’s hard to balance investment optimally across ML, product, engineering, and design.

Machine Learning 281

Machine Learning ML Engineering Start-ups 281

Execs In The Know

APRIL 22, 2025

But today, theyre a liability; slowing down innovation, blocking artificial intelligence (AI) implementation, and creating silos where there should be connection. Its a growth engine. And that engine cant run on systems built for a different era. Read the full article now. The post Whats Blocking Better CX?

Artificial Intelligence 52

Artificial Intelligence CX Engineering AI 52

Callminer

APRIL 20, 2020

With this in mind, frequent visits from a senior engineer from the off-shore vendor to the client site during the design phase can help ensure a clear project understanding. With so many skilled engineers and experienced managers on board, they take on the responsibility to check all work and resolve any issues, if things go haywire.

Legal 286

Legal Artificial Intelligence Engineering Government 286

Win the Customer

DECEMBER 26, 2024

In today’s rapidly evolving digital landscape, artificial intelligence (AI) is transforming the way businesses interact with their customers. Work with data scientists and engineers to ensure that customers can understand how AI is impacting their experience.

AI 59

AI CX Artificial Intelligence Legal 59

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

AI 227

AI Technology Technology CX 227

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. What is Artificial Intelligence (AI)? Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Customer Experience Matrix

APRIL 6, 2016

It’s worth a brief note to record that Salesforce.com purchased artificial intelligence vendor MetaMind on Monday. The argument would be that a general purpose AI engine allows enhancements across many different marketing functions, so there is scale economy for vendors who can use one AI tool.

Artificial Intelligence 54

Artificial Intelligence AI Engineering Technology 54

Neosperience

MARCH 2, 2022

Introduced in 2019 as the first genderless virtual voice, Q was created to be used by virtual assistants to spark a debate on gender in Artificial Intelligences. Does the gender in Artificial Intelligence favor stereotypes and discrimination? The post Artificial Intelligences and Gender.

Artificial Intelligence 52

Artificial Intelligence Construction Government Technology 52

eglobalis

AUGUST 13, 2024

While American companies are celebrated for their creativity and German firms for their precision engineering, Samsung combines both with a unique speed and flexibility that keeps it at the forefront of the global market. Samsung’s resilience is evident in its ability to overcome challenges and setbacks.

CX 526

CX Innovation Manufacturing Technology 526

Customer Experience Matrix

NOVEMBER 9, 2015

You might think so based on the emergence of open source machine learning like H 2 0 and Google’s announcement today that is it releasing a open source version of its TensorFlow artificial intelligence engine. Maybe I shouldn't be surprised that predictive marketing vendors seem to have anticipated this.

Artificial Intelligence 128

Artificial Intelligence Predictive Analytics CRM Machine Learning 128

Totango

JUNE 28, 2018

Extending Product and Engineering Teams. We are constantly hiring the best and brightest Engineers, Product Managers, Designers, and Data Scientists who are passionate about our Enterprise-2-Customer vision.

Artificial Intelligence 98

Artificial Intelligence Machine Learning Engineering Innovation 98

ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying.

AI 194

AI CX Customer Experience Artificial Intelligence 194

eglobalis

JUNE 27, 2024

Practical Examples: Ericsson: By establishing cross-functional teams that include engineers, product managers, marketers, and customer support specialists, Ericsson ensures its products and services meet market needs and exceed customer expectations.

Customer Experience 480

Customer Experience VOC Net Promoter Score Government 480

Callminer

JULY 18, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. What’s an “engineered category”? We wanted to highlight some from our most recent How to Use Topic Modeling to Extract Conversational Insights.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

Sprinklr

JULY 30, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Rahul Anishetty, VP, Product Engineering, who shared his thoughts on working at Sprinklr.

Artificial Intelligence 98

Artificial Intelligence Engineering Innovation AI 98

Experience Investigators

JULY 9, 2024

Dive into the fascinating world of AI in the fashion industry, where artificial intelligence is transforming design, marketing, and personalization. He brings a unique background in customer success, sales, engineering, services (professional, managed, and support), and global operations.

CX 103

CX Artificial Intelligence Predictive Analytics B2C 103

SugarCRM

NOVEMBER 16, 2021

Artificial intelligence (AI) has transitioned from science fiction worlds to everyday reality; it has also become a more widely accessible tool than most fiction writers ever dreamed of. This feature of the HD-CX standard is most directly manifested in the AI-powered predictive engine SugarPredict.

Artificial Intelligence 49

Artificial Intelligence AI CRM Innovation 49

Zendesk

JANUARY 21, 2021

A cognitive search engine can help with that. Leading cognitive engines come with AI-powered apps that embed content creation in the process of issue resolution itself. Leading cognitive engines come with AI-powered apps that embed content creation in the process of issue resolution itself. Hence, it’s considered extra work.

Artificial Intelligence 98

Artificial Intelligence Engineering Machine Learning AI 98

Sprinklr

JULY 14, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Chinmay Chaudhary, Senior Director, Engineering, who shared his thoughts on working at Sprinklr.

Artificial Intelligence 98

Artificial Intelligence Engineering Innovation AI 98

Beyond Philosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. Turner says a person with below-average intelligence has more to offer than the “smartest” AI today. As it stands, Dr. Turner says AI should not stand for artificial intelligence but for artificial ignorance. AI isn’t there yet.

AI 148

AI Artificial Intelligence Machine Learning Social Media 148

Steven Van Belleghem

APRIL 25, 2023

The new standards I for instance thought that Spotify’s demo of its artificial intelligent DJ looked pretty impressive. It means that they need to ensure that their website and social media profiles are optimized for search engines and filled with recent, appealing and up-to-date information.

AI 133

AI Social Media Artificial Intelligence Engineering 133

Fonolo

MARCH 25, 2019

One thing is clear: Everyone is talking about artificial intelligence (AI) these days. We’ll talk about: Artificial Intelligence (AI). Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company. Here’s a sneak peak at the slides! ?. Natural Language Processing (NLP).

Artificial Intelligence 70

Artificial Intelligence AI Contact Center Machine Learning 70

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.” Here are some of those: 1.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

TeamSupport

DECEMBER 8, 2023

Do they need to collaborate with engineering and other departments to resolve customer issues? Automation and AI To enhance efficiency and response times, consider customer support software that incorporates automation and artificial intelligence (AI).

Artificial Intelligence 105

Artificial Intelligence Omnichannel Social Media AI 105

DMG Consulting

MAY 8, 2020

Question: I have heard about artificial intelligence (AI) being used in workforce management (WFM) solutions. A WFM solution fires off a number of algorithms to address a set of data and the ML engine identifies which model, from among as many as 45 different algorithms, works best with a given set of historical data.

ML 77

ML Artificial Intelligence AI Machine Learning 77

Sprinklr

JULY 12, 2021

Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform. Employees have the opportunity to work with the core of Sprinklr’s technology — our proprietary AI engine built with sophisticated deep machine learning algorithms.

CXM 96

CXM Artificial Intelligence Machine Learning Structured Data 96

Gainsight

OCTOBER 4, 2023

And, while an iframe over ChatGPT is better than nothing, these basic solutions lack the data privacy and analytics power of a robust AI engine that crunches real customer data. Horizon AI is Gainsight’s integrated artificial intelligence. And customers enjoy an improved digital experience with a smarter self-service engine.

Engineering 52

Engineering AI Net Promoter Score Artificial Intelligence 52

Fonolo

MARCH 7, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). We’ll talk about: Artificial Intelligence (AI). Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company.

Artificial Intelligence 62

Artificial Intelligence AI Contact Center Social Media 62

Callminer

OCTOBER 11, 2018

Nathan has been involved in the customer service software space and the outsourced contact center space for over half a decade now, and has seen the emergence of automation and artificial intelligence being utilized in these spaces. The most overlooked and undervalued call center metric is…”. Reuben Kats @grab_results.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Lightico

FEBRUARY 4, 2025

If you are following auto finance news you’ve probably seen that artificial intelligence (AI) continues to evolve, and we are witnessing the emergence of Agentic AI in Auto Finance a powerful iteration of AI that transcends mere content generation or structured workflows.

Finance 52

Finance AI Compliance Machine Learning 52

Totango

FEBRUARY 28, 2024

As Edward focuses on our go-to-market efforts and I guide our product, design, and engineering teams, we are motivated by our commitment to deliver an exceptional, unified platform that enables businesses at any stage to protect and grow revenue from their customer base. Your current contract and agreement will be honored.

Artificial Intelligence 111

Artificial Intelligence Customer Acquisition Customer-Centric Organization Sales 111

Customer Think

JULY 17, 2024

Introduction to the Evolution of Search: Google AI Overviews In the digital age, search engines have continually evolved, enhancing how information is delivered to users. Google, a pioneer in search technology, has introduced AI Overviews—an innovative feature leveraging artificial intelligence to redefine information retrieval.

AI 64

AI Artificial Intelligence B2B Engineering 64

Intercom, Inc.

SEPTEMBER 30, 2021

“They were some of the most brilliant engineers I’ve ever worked with, and they were like, ‘Make something that people want that is helpful'” The Chan Zuckerberg Initiative, I’ll call it CZI, had just started, and they were hiring their first product managers, so I started as a product manager. Figure it out.”

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. Advances in Artificial Intelligence. AlphaFold is just one concept that’s benefiting from AI.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Execs In The Know

OCTOBER 29, 2021

As customer expectations evolved, so too did Malwarebytes’ approach to support, turning to deflection-inducing innovations, including internal collaboration with product and engineering, as well as the introduction of a new chatbot to reduce ticket volumes. You Have Allies on the Inside. Chatbots are Good; Smart Chatbots are Better.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Customer Experience Matrix

JANUARY 19, 2016

So when I saw that OneSpot calls its product a “content sequencing engine” you can bet they had my attention. This is a good example of applying artificial intelligence to reduce the workload on marketing departments so they can deliver more targeted messages at lower cost. OneSpot also has its own real-time bidding engine.

Artificial Intelligence 72

Artificial Intelligence Machine Learning Engineering Technology 72

Customer Experience Matrix

AUGUST 4, 2022

Big Tech Under Siege But there’s an arguably larger, secondary impact, when privacy changes threaten the flow of third-party data into the surveillance marketing engines of Google and Facebook, which between them capture 50% -- half – of all global advertising revenues, and nearly 70% of global digital ad revenues. Change is accelerating.

Artificial Intelligence 116

Artificial Intelligence Government Legal Technology 116