Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT. He told us things were starting to scale.

Machine Learning 279

Machine Learning AI Start-ups Engineering 279

ECXO

OCTOBER 23, 2024

As customer expectations continue rising, businesses increasingly turn to artificial intelligence (AI) to revolutionize their customer support processes. Through natural language processing (NLP) and machine learning algorithms, AI can comprehend and respond to customer inquiries and concerns with remarkable accuracy and speed.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Intercom, Inc.

MAY 14, 2018

3 minutes: The average “dwell time” – time spent on page – for a top 10 Google search result is 3 minutes; for text-only blog posts, that’s just shy of 1,000 words ( Search Engine Land, 2016 ). Content as a growth engine for your business. They want to solve problems and learn new things. Engagement. Conversion. Video marketing.

Social Media 223

Social Media Entertainment Engineering Artificial Intelligence 223

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. What is Artificial Intelligence (AI)? Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Beyond Philosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. Dr. Turner believes that description is exactly how algorithms and machine learning works. The misconception is that machine learning and forms of AI are pure. It’s so exciting that I worry a little that people treat it like magic.

AI 148

AI Artificial Intelligence Machine Learning Start-ups 148

Totango

JUNE 28, 2018

Extending Product and Engineering Teams. We are constantly hiring the best and brightest Engineers, Product Managers, Designers, and Data Scientists who are passionate about our Enterprise-2-Customer vision.

Artificial Intelligence 96

Artificial Intelligence Machine Learning Engineering Innovation 96

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. Popular media hasn’t done much to help the public image of AI, with stories of machines capable of thinking for themselves, stealing people’s jobs and threatening humanity. Healthcare.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Zendesk

JANUARY 21, 2021

A cognitive search engine can help with that. Leading cognitive engines come with AI-powered apps that embed content creation in the process of issue resolution itself. Leading cognitive engines come with AI-powered apps that embed content creation in the process of issue resolution itself. Hence, it’s considered extra work.

Artificial Intelligence 98

Artificial Intelligence Engineering Machine Learning AI 98

DMG Consulting

MAY 8, 2020

Question: I have heard about artificial intelligence (AI) being used in workforce management (WFM) solutions. AI-enabled WFM solutions leverage machine learning (ML), an AI technology that is effective at finding patterns. How much historical data is needed for AI to improve forecast accuracy?

ML 77

ML Artificial Intelligence AI Machine Learning 77

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Intelligent virtual agents (IVAs). Technology. How it Works.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

Sprinklr

JULY 12, 2021

Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform. Employees have the opportunity to work with the core of Sprinklr’s technology — our proprietary AI engine built with sophisticated deep machine learning algorithms.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

Fonolo

MARCH 25, 2019

One thing is clear: Everyone is talking about artificial intelligence (AI) these days. Most of the excitement is due to two major capabilities: 1) Machine learning, and. We’ll talk about: Artificial Intelligence (AI). Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company.

Artificial Intelligence 70

Artificial Intelligence AI Contact Center Machine Learning 70

Intercom

JUNE 20, 2024

This is what we’re exploring in Off Script, our new series of candid conversations with Intercom leaders about the extraordinary technological shift being driven by artificial intelligence. A leap in natural language processing Fergal Reid: As a machine learning expert, you’re used to being bitten by systems many times.

AI 91

AI Customer Service Machine Learning Artificial Intelligence 91

Intercom, Inc.

DECEMBER 6, 2022

Here, Pranava discusses our engineering principle “Make it feel personal”. Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product.

Artificial Intelligence 129

Artificial Intelligence Customer Satisfaction Machine Learning Omnichannel 129

Zendesk

MARCH 1, 2022

Kajabi’s story began when its founder and CEO engineered a complex sprinkler out of PVC pipe. The company has now started to caption those videos to ingest for artificial intelligence (AI) and machine learning (ML). Integrate AI and machine learning—it’s simpler than you think. Jared Loman.

CX 98

CX ML Machine Learning Artificial Intelligence 98

Intercom

MAY 31, 2023

All in all, it can be a bit overwhelming, so we’ve compiled a list of concepts and terms to help you better understand the brave new world of artificial intelligence. Generative adversarial networks (GANs) A class of AI algorithms used in unsupervised machine learning in which two neural networks compete with each other.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

DMG Consulting

AUGUST 17, 2017

Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Bots and the more advanced intelligent virtual agents (IVAs), enabled by AI and machine learning, are rightfully attracting a great deal of attention.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

SugarCRM

NOVEMBER 16, 2021

Artificial intelligence (AI) has transitioned from science fiction worlds to everyday reality; it has also become a more widely accessible tool than most fiction writers ever dreamed of. This feature of the HD-CX standard is most directly manifested in the AI-powered predictive engine SugarPredict.

Artificial Intelligence 49

Artificial Intelligence AI CRM Innovation 49

Intercom, Inc.

SEPTEMBER 30, 2021

“They were some of the most brilliant engineers I’ve ever worked with, and they were like, ‘Make something that people want that is helpful'” The Chan Zuckerberg Initiative, I’ll call it CZI, had just started, and they were hiring their first product managers, so I started as a product manager. Figure it out.”

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Fonolo

MAY 23, 2023

It harnesses advanced analytics and machine learning algorithms to dynamically adapt interactions based on real-time data and individual preferences. Artificial Intelligence and Machine Learning Leverage A L and ML algorithms to uncover patterns, predict customer behavior, and offer personalized recommendations.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Taylor Reach Group

MARCH 12, 2019

AI or Artificial Intelligence. With the emerging dominance of a few tech giants over Cloud (think Google and Amazon), individual organizations no longer have to engineer their own cloud…they just sign up. Predictions are challenging and dangerous; people remember and can take great delight in pointing out missed predictions.

Contact Center 77

Contact Center Artificial Intelligence Customer Experience Machine Learning 77

DMG Consulting

JUNE 8, 2021

And due to technical and operational innovations, many IA vendors are replacing their transcription engines with newer and more effective ones that improve the effectiveness of their own offerings. Analytics-enabled QM has been talked about for at least 12 years and has been available to some degree for 10 of them.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Zendesk

OCTOBER 17, 2022

But now that we’re in what’s being described as the Fourth Industrial Revolution, that visual is as outdated as the steam engine. Intelligent technology. More manufacturers are using AI, machine learning (ML), and blockchain to automate workflows and increase efficiencies. trillion in value by 2025. An evolving workforce.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

DMG Consulting

JANUARY 17, 2019

Recent advancements in artificial intelligence, coupled with consumer partiality for digital channels, are driving interest in and adoption of intelligent virtual assistants (IVAs) and a related technology, robotic process automation (RPA), or “bots.” View this document on the publisher’s website.

Artificial Intelligence 66

Artificial Intelligence Machine Learning Contact Center Healthcare 66

Intercom, Inc.

OCTOBER 31, 2019

. “Take the work out of work, that’s my motto in life” Prior to that, I was the CIO of another large Fortune 500 company called KLA-Tencor, and the rest of my life has been in software engineering: building tools to help people get things done without having to do all the work. Balancing human-computer interaction.

Start-ups 169

Start-ups Technology Technology AI 169

VOZIQ

AUGUST 14, 2024

VOZIQ’s Predictive Customer Retention Solution uses over 10 purpose-built machine learning models to identify precursors to customer churn, predicts customers who exhibit these patterns, and automates proactive retention interventions before they cancel.

Customer Retention 52

Customer Retention AI Machine Learning Artificial Intelligence 52

Totango

JUNE 28, 2018

We are constantly hiring the best and brightest Engineers, Product Managers, Designers, and Data Scientists who are passionate about our Enterprise-2-Customer vision. Today, we are very excited to announce the expansion of our Product and Engineering teams through the acquisition of Personity.ai.

Artificial Intelligence 48

Artificial Intelligence Machine Learning Engineering Innovation 48

Ameyo Callversations

MARCH 2, 2022

There is no question that Artificial intelligence has taken the world by storm. However, no matter where you go, whatever you do, Artificial intelligence has some minor or significant role to play. Artificial intelligence can be used in ACDs , IVRs , and workforce management software.

Contact Center 52

Contact Center Artificial Intelligence AI Sentiment Analysis 52

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Leading organizations are combining self-service with live agent support to pre-engineer effortless service experiences. By Donna Fluss. But this is just the beginning.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

VOZIQ

AUGUST 28, 2024

Under his leadership, VOZIQ AI has built the AI Center of Excellence (ACE) with over 50 AI professionals, specializing in data science, data engineering, business intelligence, solution delivery, and product management.

AI 40

AI Artificial Intelligence Machine Learning NPS 40

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

SugarCRM

DECEMBER 19, 2017

Fueled by the promise of better insights and better decision making via humanlike reasoning, artificial intelligence continues to intrigue the business world, evidenced by steadily increasing investment. I’ll give you an idea: McKinsey & Co. Already, thousands of businesses around the world are using AI in some form.

AI 52

AI Machine Learning Artificial Intelligence Technology 52

DMG Consulting

JANUARY 2, 2018

Speech analytics technology, specifically keyword search and transcription, is being incorporated into a variety of third-party applications, creating a very large opportunity for the engine providers. Artificial intelligence (AI) is the buzziest term in the technology arena. AI AND INTERACTION ANALYTICS.

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. Agent Assist is an AI search engine that identifies customer intent and provides real-time, step-by-step assistance to agents. They were designed to help your agents deliver a better customer experience.

AI 82

AI Customer Service Contact Center CRM 82

Customer Service Life

JANUARY 28, 2019

Thanks to advances in artificial intelligence, specifically natural language processing, and machine learning, the tide is beginning to turn as voice and chat analytics platforms are becoming more accessible, affordable, and insightful. Voice Analytics. First, let’s look at voice analytics platforms.

Machine Learning 60

Machine Learning Contact Center Artificial Intelligence Engineering 60

VOZIQ

FEBRUARY 7, 2023

The solution allows businesses to automate their pricing decisions with the help of artificial intelligence and increase revenue while minimizing worry associated with adverse effects of the price increase.” VOZIQ AI is offering a free trial of the Predictive Price Increase Solution to businesses interested in testing the solution.

AI 40

AI Artificial Intelligence Machine Learning Contact Center 40