Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. At Intercom, we have taken advantage of these technologies relatively early. New software engineers quickly learn that a lot of complexity arises from error handling.

Machine Learning 281

Machine Learning ML Engineering Start-ups 281

Customer Experience Matrix

MAY 7, 2015

Anyone who has chatted with me in recent months knows that I’ve added the impending domination of humans by intelligent machines to my usual list of obsessions. This most definitely applies to marketing, where I found many artificial intelligence-based solutions once I began looking for them.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

Callminer

APRIL 20, 2020

Therefore, BPOs embracing new technologies are likely to be more future ready and have a stable outlook moving forward. With this in mind, frequent visits from a senior engineer from the off-shore vendor to the client site during the design phase can help ensure a clear project understanding. Recently the industry has seen a slowdown.

Legal 286

Legal Artificial Intelligence Engineering Government 286

eglobalis

JUNE 27, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. However, merely implementing these technologies without practical actions and listening to your customers and following the company mission and goals will not turn your company into a winner.

Customer Experience 460

Customer Experience Net Promoter Score VOC Government 460

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Win the Customer

DECEMBER 26, 2024

In today’s rapidly evolving digital landscape, artificial intelligence (AI) is transforming the way businesses interact with their customers. Work with data scientists and engineers to ensure that customers can understand how AI is impacting their experience.

AI 59

AI CX Artificial Intelligence Legal 59

ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying.

AI 194

AI CX Customer Experience Artificial Intelligence 194

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. What is Artificial Intelligence (AI)? Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Customer Experience Matrix

APRIL 6, 2016

It’s worth a brief note to record that Salesforce.com purchased artificial intelligence vendor MetaMind on Monday. The argument would be that a general purpose AI engine allows enhancements across many different marketing functions, so there is scale economy for vendors who can use one AI tool.

Artificial Intelligence 54

Artificial Intelligence AI Engineering Technology 54

Totango

JUNE 28, 2018

Extending Product and Engineering Teams. We are constantly hiring the best and brightest Engineers, Product Managers, Designers, and Data Scientists who are passionate about our Enterprise-2-Customer vision. Moving Toward Predictive Customer Success Technology.

Artificial Intelligence 98

Artificial Intelligence Machine Learning Engineering Innovation 98

Neosperience

MARCH 2, 2022

Introduced in 2019 as the first genderless virtual voice, Q was created to be used by virtual assistants to spark a debate on gender in Artificial Intelligences. Does the gender in Artificial Intelligence favor stereotypes and discrimination? The post Artificial Intelligences and Gender.

Artificial Intelligence 52

Artificial Intelligence Construction Government Technology 52

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.” It happens by design.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Beyond Philosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. Dr. Turner founded TRAP LAB (Technology Race and Prejudice LAB) intending to expose the inherent biases about race and racism that have mixed into the foundations of marketing, market places, consumer technology, and market research.

AI 148

AI Artificial Intelligence Machine Learning Social Media 148

DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. For most of its 30-year existence, this technology has not fully delivered the goods. First Name * Last Name Email Address *.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. It’s all about artificial intelligence and machine learning. So, there have been a lot of technological revolutions. What follows is a lightly edited transcript of the episode. The hype strikes back. Paul, how are you?

Machine Learning 249

Machine Learning ML Unstructured Data Start-ups 249

Callminer

OCTOBER 11, 2018

One way of reducing Agent Redundancy Rate is to use technology to immediately provide customers with information, links, and resources while they are waiting for an email/chat response from a human. He also holds educational technology certifications from Apple, Microsoft, and Common Sense Media. Brian Dooley @Brian_Dooley.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Customer Experience Matrix

JUNE 28, 2010

Summary: Saffron Technology provides an analytical database that explores relationships among entities and their attributes. Saffron is considerably more flexible than standard semantic engines. Tags: network link analysis saffron technology semantic analysis artificial intelligence.

Technology 67

Technology Technology Artificial Intelligence Structured Data 67

Zendesk

JANUARY 21, 2021

Manual processes and outdated technology. A cognitive search engine can help with that. That’s why investing in the right technology that facilitates knowledge creation is paramount. Leading cognitive engines come with AI-powered apps that embed content creation in the process of issue resolution itself.

Artificial Intelligence 98

Artificial Intelligence Engineering Machine Learning AI 98

Intercom, Inc.

OCTOBER 31, 2019

Here are five quick takeaways: Balancing human-computer interaction has been the difference between technologies that break out and are very successful and technologies that are considered to be ahead of their time or just not the right product-market fit. Technology, for a long time, has been incredibly capable. Short on time?

Start-ups 169

Start-ups Technology Technology AI 169

SugarCRM

NOVEMBER 16, 2021

Artificial intelligence (AI) has transitioned from science fiction worlds to everyday reality; it has also become a more widely accessible tool than most fiction writers ever dreamed of. Thanks to the technology provided by innovators like Sugar, AI isn’t just for massive enterprises. Maximize Productivity.

Artificial Intelligence 49

Artificial Intelligence AI CRM CX 49

Fonolo

MARCH 25, 2019

One thing is clear: Everyone is talking about artificial intelligence (AI) these days. It’s clear that the way businesses communicate with their customers is changing, so it makes sense that, in order to adapt, forward-thinking companies are embracing cloud and AI-powered technologies. Here’s a sneak peak at the slides! ?.

Artificial Intelligence 70

Artificial Intelligence AI Contact Center Machine Learning 70

Sprinklr

JULY 12, 2021

We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies. Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform.

CXM 96

CXM Artificial Intelligence Machine Learning Structured Data 96

Intercom, Inc.

SEPTEMBER 30, 2021

In this episode, we sat down with Rebecca to talk about her mission to make mental health care scalable and accessible for all, and how the pandemic and technology are radically changing the way we think about mental health care. Little Otter and its family-first approach, they believe, is the antithesis of that. Figure it out.”

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Fonolo

MARCH 7, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). There is no doubt that these technologies will play an important role within the industry in the years and decades ahead. Why is this the case? Plus so Much More!

Artificial Intelligence 62

Artificial Intelligence AI Contact Center Social Media 62

Execs In The Know

OCTOBER 29, 2021

As customer expectations evolved, so too did Malwarebytes’ approach to support, turning to deflection-inducing innovations, including internal collaboration with product and engineering, as well as the introduction of a new chatbot to reduce ticket volumes. As you can see, CX technology is always a big part of the story.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. Advances in Artificial Intelligence. AlphaFold is just one concept that’s benefiting from AI.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Customer Experience Matrix

AUGUST 4, 2022

Big Tech Under Siege But there’s an arguably larger, secondary impact, when privacy changes threaten the flow of third-party data into the surveillance marketing engines of Google and Facebook, which between them capture 50% -- half – of all global advertising revenues, and nearly 70% of global digital ad revenues. Change is accelerating.

Artificial Intelligence 116

Artificial Intelligence Government Legal Technology 116

DMG Consulting

MAY 8, 2020

Question: I have heard about artificial intelligence (AI) being used in workforce management (WFM) solutions. AI-enabled WFM solutions leverage machine learning (ML), an AI technology that is effective at finding patterns. How much historical data is needed for AI to improve forecast accuracy?

ML 77

ML Artificial Intelligence AI Machine Learning 77

DMG Consulting

MARCH 1, 2020

What makes this so strange is that the quality of the IVR applications offered by many enterprises has not improved substantially in the past five to 10 years, even as the underlying technology has been greatly enhanced. And IVA technology is the way to get there. Like what you’re reading? Sign up for DMG’s free monthly newsletter.

Artificial Intelligence 87

Artificial Intelligence Contact Center AI Engineering 87

Lightico

FEBRUARY 4, 2025

If you are following auto finance news you’ve probably seen that artificial intelligence (AI) continues to evolve, and we are witnessing the emergence of Agentic AI in Auto Finance a powerful iteration of AI that transcends mere content generation or structured workflows.

Finance 52

Finance AI Compliance Machine Learning 52

Customer Think

JULY 17, 2024

Introduction to the Evolution of Search: Google AI Overviews In the digital age, search engines have continually evolved, enhancing how information is delivered to users. Google, a pioneer in search technology, has introduced AI Overviews—an innovative feature leveraging artificial intelligence to redefine information retrieval.

AI 64

AI Artificial Intelligence B2B Engineering 64

Gainsight

OCTOBER 4, 2023

And, while an iframe over ChatGPT is better than nothing, these basic solutions lack the data privacy and analytics power of a robust AI engine that crunches real customer data. Horizon AI is Gainsight’s integrated artificial intelligence. We’ve doubled down on Horizon AI, developing new features with generative technology.

Engineering 52

Engineering AI Net Promoter Score Artificial Intelligence 52

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Technology. Intelligent virtual agents (IVAs).

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

Customer Experience Matrix

MARCH 23, 2016

MarTech is unique in its focus on the process of marketing technology management, with sessions covering organizational, staffing, and training issues even more than the technology itself. It’s also unusual in attracting people from both B2B with B2C companies, two groups that rarely mix.

Technology 59

Technology Technology Artificial Intelligence Predictive Analytics 59

Customer Experience Matrix

JANUARY 19, 2016

So when I saw that OneSpot calls its product a “content sequencing engine” you can bet they had my attention. When I read that “OneSpot’s machine learning technology serially delivers multiple pieces of content to your users based on their interests and digital journey stage,” I thought I might have found the Holy Grail itself.

Artificial Intelligence 72

Artificial Intelligence Machine Learning Engineering Technology 72

Intercom

JUNE 20, 2024

This is what we’re exploring in Off Script, our new series of candid conversations with Intercom leaders about the extraordinary technological shift being driven by artificial intelligence. It didn’t take long to recognize this technology for what it is – a revolution unfolding before our eyes. How far can we push?

AI 98

AI Customer Service Machine Learning Artificial Intelligence 98