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Gone Virtual: Recap of the CETX Conference

Callminer

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

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AI Applications in the Media and Entertainment Industry

Customer Think

It has been for the world to see that Artificial intelligence (AI) has made its way into numerous sectors across the globe. Just take the media and entertainment sphere, for example — […] And what has this achieved?

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Artificial Intelligence in Business Decision Making

SugarCRM

Artificial intelligence is an increasingly important part of process management and decision-making. Over the past decade, news cycles have increasingly included stories about artificial intelligence and machine learning. The post Artificial Intelligence in Business Decision Making appeared first on SugarCRM.

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Regulatory Perceptions of Artificial Intelligence and What They Mean for Community Banks

NGDATA

Between work, shopping and entertainment, we're online several times a day (and an increasing number of us are online "almost constantly," according to Pew Research). The post Regulatory Perceptions of Artificial Intelligence and What They Mean for Community Banks appeared first on NGDATA. It's the digital age.

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Effective Customer Service Strategies from the World’s Biggest Brands

Fonolo

Leverage Artificial Intelligence. The company designed a chat-bot and named it the Insomnobot-3000 ; it used artificial intelligence to chat with insomniacs throughout the night while their friends and families were asleep. CASPER cleverly identified insomniacs as a key target customer for their innovative mattresses.

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Nowhere to Go But Up: Bold AI Predictions for 2022

Uniphore

However, in artificial intelligence (AI), the feeling is anything but cautious. Writing for The Wall Street Journal , technology columnist Christopher Mims observed, “we’ve entered a period of upheaval, driven by connectivity, artificial intelligence and automation.” That was before the global pandemic.

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Digital Transformation: What is it? 10 Successful Big Brand Examples

Aquire

With this new found agility and funding, Ford was able to turn its attention to creating novel projects such as the cutting edge in-vehicle communications and entertainment systems, Ford SYNC and MyFord Touch. These resources could then be used to drive forward digital transformation. The Dufresne Group takes in-person remote.