DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. Interactive voice response systems were effective for what they were intended to do in the past.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

SugarCRM

SEPTEMBER 27, 2018

We are now less than two weeks away from the kickoff of SugarCon 2018, and I can tell you now this year’s event is packed with useful content, entertaining (and educational) speakers and many fun events. Are you planning on joining us in Las Vegas October 10 ? And don’t forget your Tron costume!

CRM 30

CRM Innovation Artificial Intelligence Entertainment 30

Zendesk

JANUARY 3, 2023

Yet the arrival of open banking forced them to share that data with non-banks (with the consent of customers), sparking a new wave of innovation. Investing in artificial intelligence (AI) is investing in your customers. For many years, information about financial transactions was held by banks and building societies.

CX 52

CX Finance Artificial Intelligence AI 52

Steven Van Belleghem

FEBRUARY 19, 2020

But it’s also how innovation works: by sharing your ideas, you make them bigger. Autodesk is an American multinational corporation that makes software services for – among many others – the entertainment industry. Basically, without knowing it, Truman is constantly observed by millions of people, just for their entertainment.

Entertainment 52

Entertainment Customer Experience Artificial Intelligence E-commerce 52

Customer Service Life

JUNE 26, 2017

Shep Hyken dazzled and entertained us with a variety of magic tricks that I still can’t wrap my mind around. Also, don’t fixate so much on chatbots that you overlook artificial intelligence that mostly runs in the background to help customers find the right knowledge base articles or helps agents select the right answers to send to customers.

Contact Center 68

Contact Center Artificial Intelligence Entertainment Customer Service 68

ProProfs

MAY 7, 2019

Innovation in technology has led to major advancements in the education industry. Online classes, video conferencing, online assessment software and artificial intelligence are just some of the innovative learning concepts used in the classrooms today. Another buzzword that added to this list recently is Virtual Reality.

Education 58

Education Artificial Intelligence Gaming Start-ups 58

Steven Van Belleghem

NOVEMBER 26, 2018

Artificial Intelligence capabilities are moving quickly into the realms of influencing your day-to-day customer experience. However, the expectations of fast checkouts in offline retail will increase rapidly, so there is a big chance that we will see innovative check outs pop up at larger retailers in line with this evolution. #4

E-commerce 52

E-commerce Customer Experience Retail Entertainment 52

Steven Van Belleghem

APRIL 20, 2021

How a willingness to fail is closely connected to innovation. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes. Why culture is an imperative.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. This global crisis has pushed companies to innovate like never before.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

ProProfs

AUGUST 16, 2021

Similarly, through ongoing leadership training, senior managers with a great deal of industry knowledge and skills can maintain their ability to drive innovations, create business opportunities, and lead people. Flexibility also signifies the willingness of leaders to entertain ideas and suggestions from others in a team.

Artificial Intelligence 52

Artificial Intelligence Outlook Entertainment Gaming 52

SugarCRM

MAY 10, 2018

The Internet (and the modern technologies that it powers) provides many incredible benefits to society (access to information, the convenience of online shopping and entertainment, social connectedness), as well as some very negative consequences (data privacy concerns, the fake news situation, and “screen addiction”).

AI 48

AI Government Entertainment Innovation 48

Steven Van Belleghem

NOVEMBER 25, 2019

This is one of the most heated battlefields as well as the most poignant question of the last year: who will we allow to entertain us the most? We’ve known for a while now that China has overcome its copycat years and is now one of the world’s forerunners in (technological) innovation, especially in artificial intelligence.

Gaming 52

Gaming Artificial Intelligence Entertainment Sports 52

Intercom, Inc.

MARCH 12, 2020

There were a bunch of little kids screaming, and I entertained them for about 45 minutes. I had entertained, so I was comfortable in front of people. There’s so much new artificial intelligence. But I graduated from that into working in nightclubs, went to college and had regular jobs as well.

Start-ups 164

Start-ups Entertainment Customer Service Artificial Intelligence 164

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom

MARCH 9, 2023

Is this wave of innovation any different from past waves? We’re still innovating and doing things that are going to really move the needle, but we don’t have metrics yet. I think about entertainment use cases. And so, last week, we hosted a webinar to dig a little deeper into the business use cases of GPT.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Callminer

AUGUST 1, 2017

Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. Lastly, make it fun!

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

CommBox

JULY 18, 2024

Will AI be the technology that propels us forward, ensuring continuous growth and innovation? It’s more than just for entertainment; it’s a way to stay informed, connect with friends, discover new trends, and participate in social and political movements. AI is making communities more innovative and more connected.

AI 52

AI Social Media Government Machine Learning 52