Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. By: JD Fairweather.

Machine Learning 251

Machine Learning Customer Experience Artificial Intelligence E-commerce 251

UJET

AUGUST 6, 2019

Mobile games continue to be the highest download category, followed by entertainment, social media, and communication apps. . Entertainment apps, like streaming services, will address many of the same issues like subscriptions or service outages. But machine learning is only as good as the accessible data.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Social Media Entertainment 78

Aquire

SEPTEMBER 21, 2021

With this new found agility and funding, Ford was able to turn its attention to creating novel projects such as the cutting edge in-vehicle communications and entertainment systems, Ford SYNC and MyFord Touch. These resources could then be used to drive forward digital transformation. The Dufresne Group takes in-person remote.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Ameyo Callversations

OCTOBER 22, 2021

“A few years back, Artificial Intelligence for businesses was just like a fidget spinner for kids. As the world becomes more technological and digital with the changing dynamics, Conversational Artificial Intelligence (AI) is enabling businesses to reduce communication friction between humans and computers.

AI 98

AI CX Artificial Intelligence Touchpoint 98

Ameyo Callversations

FEBRUARY 22, 2022

Artificial intelligence (AI), also called machine learning, has hugely impacted the digital world. AI is based on the process of mimicking the human intelligence process by the creation of algorithms into the computer process. This is where artificial intelligence comes in. Machine Learning.

AI 52

AI Artificial Intelligence Machine Learning CX 52

Intercom, Inc.

AUGUST 9, 2018

First with Comic Chat, a graphical IRC feature built into Internet Explorer in the mid ’90s and now as Microsoft’s Vice President of Artificial Intelligence and Research, where she oversees the company’s Bot Framework and cognitive services. For more than 20 years, Lili Cheng has been shaping the way we chat.

AI 145

AI Machine Learning Start-ups Technology 145

Neosperience

JULY 25, 2023

What are the processes and technologies that can enable it and what role does Artificial Intelligence play in this new ecosystem? In detail, cross-media identifies a story adapted on multiple media, while trans-media presupposes the existence of “ multiverses ” that create a single coordinated entertainment experience.

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

Aquire

AUGUST 27, 2021

Hyper-personalization is the use of artificial intelligence (AI) and real-time customer data to display relevant content, products, services, and information to each individual user or customer. As with most online entertainment companies, Netflix has built a recommendation algorithm to make experiences more relevant to its customers.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Social Media Predictive Analytics 52

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. Interactive voice response systems were effective for what they were intended to do in the past.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Intercom

MARCH 9, 2023

For years, the industry has lauded the potential for AI and machine learning to radically transform the way we work, especially as advancements in computing power and data storage made it possible to train larger and larger models. We can’t say it caught us by surprise.

Customer Service 64

Customer Service AI Machine Learning Technology 64

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Audible, an audiobook service by Amazon is offering free streaming of stories to entertain, teach, and engage children while schools remain shut.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

SugarCRM

SEPTEMBER 26, 2019

Artificial Intelligence (AI) has been a topic of fascination of science fiction fans for many years, and it’s been typified in classic entertainment such as Star Wars, Star Trek, and even the Jetsons.

CRM 22

CRM AI Artificial Intelligence Sentiment Analysis 22

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ProProfs

JANUARY 6, 2022

Machine learning. Docebo is a cloud-based employee training platform powered by artificial intelligence. It is easy to use as it’s been designed, keeping in mind the learning experience of employees, customers, and partners. It is easy to use, robust, entertaining, and effective at the same time. Absorb LMS.

Compliance 52

Compliance Start-ups Education Non-Profits 52

CommBox

JULY 18, 2024

It’s more than just for entertainment; it’s a way to stay informed, connect with friends, discover new trends, and participate in social and political movements. AI can become a valuable civic asset thanks to significant advancements in machine learning, natural language processing, and analysis and decision-making processes.

AI 52

AI Social Media Government Machine Learning 52