Neosperience

JULY 25, 2023

For a company, however, being present with its products and services on different touchpoints is no longer enough : in the face of a complex and fragmented Customer Journey, it is time to evolve the Digital Customer Experience from simple multichannel to omnichannel. Let’s discover it together.

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

Ameyo Callversations

OCTOBER 22, 2021

“A few years back, Artificial Intelligence for businesses was just like a fidget spinner for kids. As the world becomes more technological and digital with the changing dynamics, Conversational Artificial Intelligence (AI) is enabling businesses to reduce communication friction between humans and computers.

AI 98

AI CX Artificial Intelligence Touchpoint 98

Ameyo Callversations

APRIL 25, 2022

And it is also understandable when we look at the amount of information and entertainment available there. Or simply, it is Artificial intelligence sitting behind a messaging app in a chat support window. We live in a time where our attention span has surprisingly shrunk down. DOWNLOAD NOW. Omni-channel Communication.

AI 98

AI Customer Acquisition Artificial Intelligence Entertainment 98

CSAT.AI

JULY 3, 2019

Yes, AI has been around over 60 years as a concept, and in our sci-fi entertainment. Still artificial intelligence is young and rapidly changing in application. Just like with contact center omnichannel data, there needs to be enough data from use over time to get a real picture of how AI is affecting contact centers overall.

Contact Center 52

Contact Center AI Artificial Intelligence Sentiment Analysis 52

Zendesk

JANUARY 3, 2023

Investing in artificial intelligence (AI) is investing in your customers. Designed to help Gen Z customers manage their money, the app uses an AI chatbot to connect with people in an engaging and entertaining way. Crucially, it uses Zendesk’s omnichannel solution to support its broad customer base.

CX 52

CX Finance Artificial Intelligence AI 52

DMG Consulting

SEPTEMBER 13, 2021

This is the case in companies in a variety of industries, including financial services, healthcare, insurance, telecom, retail, travel, entertainment, and many others. It’s a very tough job that requires a great deal of training and a wide variety of tools and applications, many of which are enabled by artificial intelligence (AI).

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. Interactive voice response systems were effective for what they were intended to do in the past.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48