ECXO

JUNE 11, 2024

Employee Engagement and Well-being AI’s ability to monitor employee sentiment and personalize well-being programs is a game-changer for maintaining high levels of engagement and satisfaction. The company uses AI-driven video interview platforms and games to assess candidates’ skills and personalities.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

ECXO

AUGUST 15, 2023

Ensure you have the right people on staff with the ability to create all different types of analytical models, ranging from prescriptive to artificial intelligence/machine learning-based reinforcement learning style models. These will be needed for customer journey optimization work. embedded in their software.

Manufacturing 294

Manufacturing Artificial Intelligence Legal Machine Learning 294

Uniphore

JULY 30, 2021

If agility is the name of the game, are you able to make changes on the fly, test and launch your changes into your production environment without significant delays? Boost first contact resolution by letting AI keep track of promises made, so that your employees are reminded in real-time to keep the promises they make to your customers.

Innovation 246

Innovation CX Contact Center Artificial Intelligence 246

PeopleMetrics

JANUARY 7, 2025

Today, I see a similar transformation on the horizonthis time powered by Artificial Intelligence. Everything is fair game AI will change how we program and test surveys for accuracy, enhance the speed and precision of offline reporting, and expand the possibilities for analyzing both structured and unstructured data in real-time.

AI 71

AI Unstructured Data Artificial Intelligence Gaming 71

Customers That Stick

DECEMBER 12, 2019

Last week we took a look at the three biggest customer experience game changers of the past decade, the 2010s; now, we’re going to look into our crystal ball and I’m going to try to predict what the three biggest customer experience game changers of the next decade, the 2020s, will be. Read the rest here. »

Gaming 78

Gaming Artificial Intelligence Customer Experience Retail 78

Customer Think

DECEMBER 21, 2023

In the realm of artificial intelligence (AI), Large Language Models (LLMs) have emerged as game-changers, wielding a profound impact on how businesses interact with and enhance the experiences of their customers.

Artificial Intelligence 116

Artificial Intelligence Customer Experience Gaming AI 116

SugarCRM

JANUARY 27, 2021

At SugarCRM, we’ve started this year with certainty rather than predictions, releasing a new slew of product updates, including a game-changing feature: SugarPredict. The post The Scoop: SugarPredict Pioneers Artificial Intelligence for All appeared first on SugarCRM.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49

Neosperience

DECEMBER 21, 2022

Artificial Intelligence has come a long way in recent years: growing in possibility, skill, and prevalence, it has become part of our everyday lives, influencing our habits. The document outlines 5 principles by which to regulate the design and implementation of Artificial Intelligence: the text refers specifically to the U.S.

Artificial Intelligence 52

Artificial Intelligence Legal Manufacturing AI 52

DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. AI is an unprecedented game changer that we’re only beginning to understand, even as it evolves at an amazingly rapid pace.

CX 59

CX Artificial Intelligence Outlook AI 59

Fonolo

DECEMBER 8, 2020

Artificial intelligence has been around for a while now, but many contact centers have yet to integrate it. Businesses at the top of their game will use AI to anticipate a customer’s needs before they do. And — it’s not quite what you’d expect. Read All the Contact Center Trends Here: Contact Center Trends 2021.

Contact Center 154

Contact Center AI Artificial Intelligence Omnichannel 154

DMG Consulting

MARCH 13, 2025

Its ability to automate the process of identifying, understanding, and responding to intents is a game-changer for enterprises. This set into motion the most radical and impactful transformation of contact centers and customer service organizations ever experienced. GenAI is the missing link for contact centers/customer service organizations.

Contact Center 48

Contact Center AI Artificial Intelligence CX 48

Conversation Agent

FEBRUARY 14, 2022

“Artificial Intelligence (AI) agents will pull information for us on the basis of parameters we establish and control. And late to the game; the hype started in 2004. They will deliver it to the social networks that exist inside our own data network. is the true era of conversation, where the real dialogue begins.” Was I wrong!

Technology 105

Technology Technology Artificial Intelligence Gaming 105

Fonolo

DECEMBER 12, 2018

To stay at the top of your game in the year ahead, it’s essential to understand larger CX trends and how they are shaping our world and our industry. By 2020, 30 percent of all B2B companies will employ artificial intelligence (AI) to augment at least one of their primary sales processes. Investing in Agents.

CX 116

CX Artificial Intelligence Contact Center Machine Learning 116

Customer Think

MAY 7, 2024

Today’s post, which I wrote for NICE, covers the power of artificial intelligence when it comes to delivering a great customer experience. Artificial intelligence (AI) has emerged as a game-changer in […]

Artificial Intelligence 78

Artificial Intelligence AI Customer Experience Gaming 78

Doing CX Right

MARCH 12, 2023

The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right. Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy.

Gaming 91

Gaming AI Customer Service CX 91

Customer Think

JANUARY 25, 2023

Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization.

Gaming 116

Gaming Customer Service Artificial Intelligence Technology 116

Intercom, Inc.

MARCH 20, 2019

The rise of smartphones, messaging, artificial intelligence (AI), and other groundbreaking technologies has led to a new set of expectations for buyers. We’re going to give you the best practices to lay out your live chat game and answer the most common questions we get about live chat.

Artificial Intelligence 116

Artificial Intelligence Gaming Sales AI 116

Fonolo

MAY 4, 2021

Budget-conscious center managers are struggling to up their CX game while managing the cost of upgrading their operations. Artificial intelligence has quickly become a call center’s best friend, ensuring that call overflow periods are easier to predict, and call volume patterns are simpler to forecast. The result?

Contact Center 152

Contact Center Artificial Intelligence AI Omnichannel 152

Execs In The Know

MARCH 21, 2025

A staggering 42 percent of customer experience (CX) leaders cite outdated systems as their biggest operational hurdle, and 54 percent admit that at least a fifth of their customer interactions are still too complex for artificial intelligence (AI) to handle alone. CX KPIs Are on the Rise, but Can You Prove ROI?

CX 52

CX Artificial Intelligence AI Omnichannel 52

Ameyo Callversations

NOVEMBER 16, 2021

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. AI-based technologies and automation are recognized as the biggest game-changers in today’s digital world and century. The Need of AI in Customer Experience and Engagement.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Provide Support

FEBRUARY 8, 2018

Predicting what the future of customer service will be like a few years from now there is absolutely no room for doubt that artificial intelligence is going to transform the way businesses interact and engage with customers. AI Chatbots Vs. Human Powered Live Chat.

Artificial Intelligence 63

Artificial Intelligence AI Customer Service Gaming 63

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. Invest in AI-Powered Technologies Artificial intelligence (AI) and machine learning technologies continue to revolutionize customer support.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Aquire

JULY 26, 2021

Artificial Intelligence is no longer science-fiction, but a business game-changer that has truly arrived. In fact, according to market research firm Tractica, the global artificial intelligence software market is expected to see huge growth in the coming years, with revenues increasing from around 9.5 billion U.S.

Sales 98

Sales Artificial Intelligence AI B2B 98

Execs In The Know

JULY 14, 2024

Our latest CX Leaders Webinar focused on harnessing artificial intelligence (AI) and upskilling to elevate the agent experience. Embrace AI for Agent Empowerment Sid set the stage by highlighting how AI can be a game-changer for agents.

AI 95

AI Artificial Intelligence Actionable Insights Gaming 95

CSAT.AI

NOVEMBER 13, 2019

Business challenges are like levels in a game. You can’t create an effective customer service experience without talking QA (not to be confused with QQ in gaming, which is crying like a baby). It is necessary to have actionable data to continually make advancements and remain competitive in a constantly changing customer service game.

Gaming 52

Gaming Customer Service Artificial Intelligence Sentiment Analysis 52

Steven Van Belleghem

MARCH 30, 2023

Artificial Intelligence Temu’s marketing strategy is not just about visibility, it’s also about gathering insights and becoming smarter. For instance, users that regularly purchase fishing food, can win a free product of their choosing through a game, by tapping on a floating bag of fish food on their phone screen in the Temu app.

E-commerce 104

E-commerce Customer Experience Social Media Gaming 104

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. Advances in Artificial Intelligence. AlphaFold is just one concept that’s benefiting from AI.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Beyond Philosophy

MARCH 31, 2020

Imagine each customer being able to look at the scene from different angles using a 360 camera (not so hard) or being able to influence the plot and ending (kind of like the game-books we used to read and play in the 90s). That would mean more than one ending and storylines but would certainly be an innovation. Healthcare, AI, and Robotics.

E-commerce 199

E-commerce Hospitality Hospitality Healthcare 199

Customer Experience Matrix

AUGUST 4, 2022

Power over not just advertising, but news and commerce, and future technologies like cloud hosting and artificial intelligence. Third, and even more important, rely on Artificial Intelligence to make sense of all this new, ever-changing data. Our friend artificial intelligence will be critical here as well.

Artificial Intelligence 116

Artificial Intelligence Government Legal Technology 116

DMG Consulting

AUGUST 31, 2018

The world is moving rapidly to adopt artificial intelligence (AI). It’s not just about productivity improvements, but game-changing innovation that is opening up doors to new possibilities.

Contact Center 91

Contact Center AI Artificial Intelligence Social Media 91

Hodusoft

NOVEMBER 24, 2021

With demanding millennials and Gen Z, the customer expectation has changed and players in the call center business need to up their game to keep up with the times. . Artificial intelligence is enhancing IVR technology. Artificial Intelligence. However, it’s easier said than done. Interactive Voice Response.

Social Media 105

Social Media Artificial Intelligence Omnichannel CRM 105

CX Accelerator

JANUARY 25, 2019

Utilizing trend lines to show the actual correlation between EX and CX will place you way ahead of the game. Bonus for all the AI-lovers out there: a well-curated knowledge base is the foundation on which Artificial Intelligence rests. If the bot is what you seek, the knowledge base you must tweak.

CX 140

CX VOE Artificial Intelligence Voice of the Employee 140

Fonolo

JUNE 14, 2018

2018 is game time. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. In the CX game, similar principles apply. And: It’s time for you to win.

CX 90

CX Gaming Artificial Intelligence Social Media 90

Retently

NOVEMBER 13, 2024

We’ll also look at the technology driving VFRs, examples of success stories, and why now is the time for ecommerce brands to embrace this game-changing solution. The rise of technologies like augmented reality (AR) and artificial intelligence (AI), making VFRs more accurate and accessible than ever. Let’s dive in!

CX 145

CX Retail Social Media Artificial Intelligence 145

ProProfs

FEBRUARY 14, 2019

Microlearning can be implemented as videos, small games, quizzes, and infographics. Artificial Intelligence. Artificial Intelligence assistance has picked up in the eLearning space. Artificial Intelligence will be used to predict learner behavior, as well as help, personalize the learning. Conclusion.

Artificial Intelligence 58

Artificial Intelligence Gaming Education Innovation 58

Fonolo

SEPTEMBER 6, 2018

Recent technological advancements are many, ranging from Artificial Intelligence (AI) (and related automated tools like virtual assistants, chatbots, etc.) Going forward, bots and automated tools will become a game-changer in the provision of customer support. to real-time messaging, simulation, self-service and crypto-currency.

Artificial Intelligence 139

Artificial Intelligence Social Media Contact Center AI 139