SugarCRM

JANUARY 27, 2021

With every new year, we look forward to the innovations that the year will bring—not only our hopes of a bright future but making predictions of what may lie ahead. At SugarCRM, we’ve started this year with certainty rather than predictions, releasing a new slew of product updates, including a game-changing feature: SugarPredict.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49

Neosperience

DECEMBER 21, 2022

Artificial Intelligence has come a long way in recent years: growing in possibility, skill, and prevalence, it has become part of our everyday lives, influencing our habits. The document outlines 5 principles by which to regulate the design and implementation of Artificial Intelligence: the text refers specifically to the U.S.

Artificial Intelligence 52

Artificial Intelligence Legal Manufacturing AI 52

DMG Consulting

MARCH 1, 2019

Innovation Is What Makes Us Great. We have the ability to innovate even if it’s only to fail and start over again and again. And I do appreciate that there is much innovation that comes from other countries as well.) The world of customer service is one of the major beneficiaries of all of this innovation. By Donna Fluss.

Innovation 59

Innovation Artificial Intelligence Machine Learning Social Media 59

DMG Consulting

MARCH 8, 2019

Innovation Enhances the Cloud-Based Contact Center Infrastructure Market. CBCCI vendors have begun to differentiate themselves with their innovative routing capabilities that can optimize the outcome of each interaction. Artificial Intelligence Enhances Contact Centers. Differentiation Drives the Market Forward.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. However, advances in the field are facilitating innovation and extending human capabilities.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.” Ask for a Free demo!

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Ameyo Callversations

NOVEMBER 16, 2021

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. AI-based technologies and automation are recognized as the biggest game-changers in today’s digital world and century. The Need of AI in Customer Experience and Engagement.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

DMG Consulting

AUGUST 31, 2018

These and many other technological and social innovations have been enabled by mega trends that include big data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart-device” generation), the gig economy, and of course, the cloud.

Contact Center 91

Contact Center AI Artificial Intelligence Social Media 91

Neosperience

FEBRUARY 27, 2023

Mountain tourism: innovation and challenges Mountain communities , in which more than half of Italy’s territory falls, constitute a territorial system endowed with a great tangible and intangible cultural heritage. .”

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). We’ll also look at the technology driving VFRs, examples of success stories, and why now is the time for ecommerce brands to embrace this game-changing solution. Let’s dive in! It’s like having a dressing room anywhere, anytime.

CX 146

CX Retail Social Media Artificial Intelligence 146

Beyond Philosophy

MARCH 31, 2020

Imagine each customer being able to look at the scene from different angles using a 360 camera (not so hard) or being able to influence the plot and ending (kind of like the game-books we used to read and play in the 90s). That would mean more than one ending and storylines but would certainly be an innovation.

E-commerce 199

E-commerce Hospitality Hospitality Healthcare 199

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability. Read and download the April issue of CX Insight magazine.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Hodusoft

NOVEMBER 24, 2021

With demanding millennials and Gen Z, the customer expectation has changed and players in the call center business need to up their game to keep up with the times. . Artificial intelligence is enhancing IVR technology. Artificial Intelligence. However, it’s easier said than done. Interactive Voice Response.

Social Media 105

Social Media Artificial Intelligence Omnichannel CRM 105

DMG Consulting

JANUARY 4, 2019

Smarter Bots Mean Greater Innovation, Productivity, and Value. Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. RPA is a game changer for the economy and will have far-reaching and lasting benefits. By Donna Fluss.

Innovation 67

Innovation Contact Center Machine Learning Artificial Intelligence 67

Fonolo

JUNE 14, 2018

2018 is game time. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years. In the CX game, similar principles apply. And: It’s time for you to win.

CX 90

CX Gaming Artificial Intelligence Social Media 90

Customer Experience Matrix

JANUARY 3, 2021

Rather, I’m looking at the most interesting frontiers of tech innovation: self-driving vehicles, green energy, and biosciences top my list. Almost overnight, fulfillment has gone from a boring cost center to a realm of intensive competition, innovation, and even a bit of heroism. This shift has substantial implications for martech. -

Artificial Intelligence 99

Artificial Intelligence Innovation Gaming Technology 99

CommBox

DECEMBER 5, 2023

The Evolution of Customer Interactions In such a rapidly changing landscape of customer service, businesses are continually working hard to find innovative ways to enhance customer interactions for better efficiency and pleasing experience. ChatGPT, powered by OpenAI’s advanced GPT-3.5

Customer Service 97

Customer Service Artificial Intelligence Innovation Start-ups 97

DMG Consulting

OCTOBER 16, 2018

2018 is the most exciting year in decades for the WFM market, with developments in innovation, interest and investment. Vendors are delivering innovation in the form of better user interfaces (UIs) that offer a much-improved experience without sacrificing function. Innovation. What’s New with Workforce Management?

Contact Center 83

Contact Center Artificial Intelligence Machine Learning Innovation 83

Intercom, Inc.

SEPTEMBER 9, 2022

The tech landscape is changing, the business applications are (potentially) game-changing, and, spoiler alert, Fergal very much believes the hype. It’s all about artificial intelligence and machine learning. And they were really good at making graphics for computer games. The hype strikes back. Paul, how are you?

Machine Learning 249

Machine Learning ML Unstructured Data Start-ups 249

DMG Consulting

MARCH 1, 2020

There has been great innovation in voice self-service engines, as reflected by the offerings from Amazon, Google, Apple, and Microsoft. Some of the biggest companies have come to market with their own speech engines as they compete to dominate the self-service and artificial intelligence (AI) landscapes.

Artificial Intelligence 87

Artificial Intelligence Contact Center AI Engineering 87

Execs In The Know

APRIL 26, 2023

Through this process, business leaders can identify the obstacles that are preventing their businesses from growing and thriving and develop innovative solutions to overcome them. So, if you’re a business leader who wants to stay ahead of the game, it’s time to start embracing the transformative power of change.

CX 98

CX Innovation Artificial Intelligence Gaming 98

CommBox

DECEMBER 6, 2023

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. We’ll explore the key features that make live chatbots a game-changer for businesses aiming to upgrade their customer service.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

ProProfs

FEBRUARY 14, 2019

Through the latest educational innovations, teachers and students now have better access to quality resources and effective learning methods than ever before. Organizations that are looking to take advantage of microlearning will continue to benefit from this interesting and innovative mode of learning. Artificial Intelligence.

Artificial Intelligence 58

Artificial Intelligence Gaming Education Innovation 58

Steven Van Belleghem

MAY 9, 2021

There’s the example of him hosting a game of trivia on a flight, announcing that the winners would receive flight vouchers and giving away a dozen tickets. They for instance use artificial intelligence and facial recognition to verify both the drivers as well as the passengers to make the experience safe for the both of them.

Customer Experience 104

Customer Experience Artificial Intelligence Social Media Finance 104

Execs In The Know

APRIL 14, 2025

When it comes to artificial intelligence (AI), theres been no shortage of bold claims. From operational wins, such as agent assist, to customer-facing innovations like predictive service, this is your window into whats delivering a return on investment (ROI). Lets be honest. Headlines, boardroom conversations, vendor pitches.

AI 52

AI CX Artificial Intelligence Innovation 52

DMG Consulting

OCTOBER 4, 2018

The knowledge management (KM) market is experiencing a resurgence, driven by the artificial intelligence (AI) revolution. The KM market has changed a great deal in the past few years, with a lot more innovation underway and expected in the near future. Innovation in the KM Market. Knowledge Management in the Era of AI.

AI 72

AI Artificial Intelligence Machine Learning Contact Center 72

DMG Consulting

AUGUST 17, 2017

Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. It’s less a game changer than a cost-effective add-on that is easy to implement. Cloud-based contact center infrastructure (ACDs and dialers). Gamification.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

DMG Consulting

DECEMBER 10, 2018

It’s undeniable that contact center platform vendors are having a highly positive disruptive impact on the pace of innovation in the CBCCI sector. And the fact that these customized contact center solutions can be built quickly using standard development languages is a game-changer.

Contact Center 75

Contact Center Artificial Intelligence CRM Gaming 75

DMG Consulting

MAY 8, 2023

This positioned vendors to invest heavily in their solutions (particularly during the first six months of the year) and deliver a great deal of innovation to the market. The investments are primarily in the following categories: artificial intelligence (AI), automation, analytics, and user interface/user experience (UI/UX).

Artificial Intelligence 62

Artificial Intelligence Contact Center Outlook Gaming 62

Experience Investigators

FEBRUARY 6, 2024

Artificial intelligence (AI) is also changing the game and making time-to-insights faster and more efficient. Let’s look at the common CX metrics to understand how they are helpful, as well as explore why an abundance of data can sometimes be an innovation blocker. Use artificial intelligence to your advantage.

Net Promoter Score 98

Net Promoter Score CX Artificial Intelligence NPS 98

Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. Let’s dive in. However, concerns were raised about governance and compliance in implementing AI solutions.

CX 85

CX Compliance Artificial Intelligence AI 85

Beyond Philosophy

NOVEMBER 19, 2020

Often, Pine would have clients acknowledge that their philosophy was innovative but then ask who else had tried it. Customer Science is a product of a perfect storm of artificial intelligence, the information provided by Big Data, and the interpretation of that data through Behavioral Science.

Customer Experience 133

Customer Experience Artificial Intelligence Gaming Start-ups 133

SurveySensum

SEPTEMBER 2, 2024

Artificial intelligence solves this problem by making hyper-personalization possible. The development of personalization based on artificial intelligence is taking place in two directions: predictive analytics and real-time automation. In-game advertising is an important and growing trend.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

CommBox

JUNE 4, 2024

Enhancing Customer Service with Artificial Intelligence AI has the remarkable power to transform customer services by creating personalised experiences. Companies adopting a comprehensive approach may identify areas for improvement or innovation. Are you prepared to explore the future of customer service?

Predictive Analytics 52

Predictive Analytics AI Artificial Intelligence Structured Data 52

Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Advanced AI and GenAI technologies demonstrate how automation can be a game-changer in the CX space.

CX 52

CX Artificial Intelligence Machine Learning AI 52

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Execs In The Know

JANUARY 8, 2023

It’s about journey mapping and equipping workforces with the skill sets to think about how they can constantly have a culture of innovation and solid collaboration for an engaged partnership. An Easy, Efficient, and Agile Tech Stack Technology and artificial intelligence (AI) enabled innovation can play a huge role in outsourcing.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87