Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Leveraging data insights isn’t just smart; it’s a total game-changer.

Sentiment Analysis 147

Sentiment Analysis Text Analytics Machine Learning ML 147

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Make your tool a playground and explain the rules of the game. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

CommBox

JUNE 4, 2024

AI technology helps businesses to exploit large amounts of data from client interactions powered by advanced analytic tools; this data gives valuable insights that help to improve service quality and drive success. Businesses need high-quality, precise, structured data—the cornerstone for accurate predictive modelling.

Predictive Analytics 52

Predictive Analytics AI Artificial Intelligence Structured Data 52

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Make your tool a playground and explain the rules of the game. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. Make your tool a playground and explain the rules of the game. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Steven Van Belleghem

MAY 19, 2020

I love that the concern for wellbeing and community was on the agenda of a lot of the experts below: with games, quizzes, contests and digital cocktails. Contact centers and customer contact departments are being very creative with non-work-related video conferences, games, quick chats, messaging groups etc. That’s beautiful to see.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52