Neosperience

FEBRUARY 27, 2023

For this series of reasons, in a scenario that is still delicate and complicated by the coexistence of various factors of instability, territorial valorization has to deal with digitization and must adopt new technologies, individually integrated and customized.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Customer Think

DECEMBER 21, 2023

In the realm of artificial intelligence (AI), Large Language Models (LLMs) have emerged as game-changers, wielding a profound impact on how businesses interact with and enhance the experiences of their customers.

Artificial Intelligence 116

Artificial Intelligence Customer Experience Gaming AI 116

Doing CX Right

MARCH 12, 2023

Evan Kirstel, an expert analyst in disruptive technologies, and Stacy Sherman discuss how you can transform customer experiences with generative AI to achieve service efficiency while maintaining human empathy. The post The Future of Customer Service: How Generative AI is Changing the Game appeared first on Doing CX Right.

Gaming 91

Gaming AI Customer Service CX 91

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Technology Social Media 98

Neosperience

JANUARY 4, 2022

In a context where the world of sport is constantly growing, but at the same time in need of change, the emergence of innovative technologies , the diffusion of new tools and their use have become factors of enormous importance for the growth and evolution of the sector. Technological trends on the methods of involvement of sports fans.

Sports 52

Sports Technology Technology Artificial Intelligence 52

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Bottom line: Know your customer better than they know themselves.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

SurveySensum

SEPTEMBER 2, 2024

Artificial intelligence solves this problem by making hyper-personalization possible. The development of personalization based on artificial intelligence is taking place in two directions: predictive analytics and real-time automation. Technologies make it possible not to do it manually, optimize resources, and grow ROI.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Advanced AI and GenAI technologies demonstrate how automation can be a game-changer in the CX space.

CX 52

CX Artificial Intelligence Machine Learning AI 52

Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. Nowadays, It is impossible to ignore Artificial Intelligence (AI) and its impacts on operating business.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Fonolo

DECEMBER 8, 2020

Artificial intelligence has been around for a while now, but many contact centers have yet to integrate it. Suddenly, experimenting with new technology wasn’t an obstacle; it was a life-saver. Rapid technological updates were forced upon execs like never before. And — it’s not quite what you’d expect.

Contact Center 154

Contact Center AI Artificial Intelligence Omnichannel 154

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability. Read and download the April issue of CX Insight magazine.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Execs In The Know

JULY 14, 2024

Our latest CX Leaders Webinar focused on harnessing artificial intelligence (AI) and upskilling to elevate the agent experience. They explored the nuances of integrating AI in customer service, the impact on both agents and customers and the strategic steps necessary to leverage this technology effectively.

AI 52

AI Artificial Intelligence Actionable Insights Technology 52

DMG Consulting

JUNE 3, 2024

The artificial intelligence (AI) revolution is upon us, getting more established and picking up momentum every passing day. Artificial intelligence is changing the business landscape and having a major impact on contact centers and all customer experience-related functions. Use AI-based contact center technologies.

AI 48

AI CX Artificial Intelligence Contact Center 48

CommBox

JUNE 4, 2024

AI technology helps businesses to exploit large amounts of data from client interactions powered by advanced analytic tools; this data gives valuable insights that help to improve service quality and drive success. To stay ahead of their game companies must constantly evolve to keep pace with the rapid evolution of digital transformation.

Predictive Analytics 52

Predictive Analytics AI Artificial Intelligence Structured Data 52

Fonolo

DECEMBER 8, 2023

Today’s trends are tech-driven Today’s top customer service story is all about technology. We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology. In a tight labor market, this is a very big deal.

Contact Center 81

Contact Center Artificial Intelligence Sports AI 81

Win the Customer

SEPTEMBER 6, 2023

This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. This is a game-changer for businesses operating globally, as they can cater to customers in different time zones without hiring additional staff.

AI 64

AI Customer Service Artificial Intelligence Gaming 64

DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. For most of its 30-year existence, this technology has not fully delivered the goods. First Name * Last Name Email Address *.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

CommBox

DECEMBER 6, 2023

This article explores in detail the transformative impact of live chatbots on agent productivity and how they can serve as a cost-effective solution for any business wanting to take the full advantages of such innovative technology. Live chatbots stand out for their ability to address customer queries and provide instant support in real-time.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Customer Think

JANUARY 25, 2023

Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization.

Gaming 116

Gaming Customer Service Artificial Intelligence Technology 116

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. Advances in Artificial Intelligence. AlphaFold is just one concept that’s benefiting from AI.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Logicalware

FEBRUARY 11, 2024

” “The freedom to work from home and various locations has been a game-changer for me, something we couldn’t do before.” The post Building trust through technology: How Sutton Council delivers on their promise of effortless CX appeared first on Puzzel United Kingdom. It’s a breeze to use.”

Technology 59

Technology Technology CX Omnichannel 59

DMG Consulting

DECEMBER 4, 2023

At the same time, generative artificial intelligence (AI) captured the world’s attention, the cloud kept growing, technology improved, and companies made real efforts to enhance the customer experience (CX) and, to a lesser degree, the employee experience (EX). 2024 is going to be the year of AI and automation for the CX world.

AI 48

AI Customer Experience Artificial Intelligence Contact Center 48

DMG Consulting

MAY 8, 2023

The investments are primarily in the following categories: artificial intelligence (AI), automation, analytics, and user interface/user experience (UI/UX). The cloud is a game changer for both companies and vendors due to its proven benefits for both groups. Like what you’re reading?

Artificial Intelligence 62

Artificial Intelligence Contact Center Outlook Gaming 62

ECXO

OCTOBER 23, 2024

As customer expectations continue rising, businesses increasingly turn to artificial intelligence (AI) to revolutionize their customer support processes. It has emerged as a game-changer in customer support. Customer Service + AI = Customer Success 3.0

AI 201

AI Customer Service Sentiment Analysis Predictive Analytics 201

Fonolo

DECEMBER 12, 2018

To stay at the top of your game in the year ahead, it’s essential to understand larger CX trends and how they are shaping our world and our industry. By 2020, 30 percent of all B2B companies will employ artificial intelligence (AI) to augment at least one of their primary sales processes. Voice-Powered Technology (VPT).

Artificial Intelligence 116

Artificial Intelligence CX Contact Center Machine Learning 116

Comm100

DECEMBER 18, 2023

Generative AI refers to artificial intelligence that can generate new content based on the data it has learnt from. This technology is part of a broader category known as generative models, and it’s increasingly being seen as a game-changer in various fields, including customer service. What is Generative AI?

AI 52

AI Artificial Intelligence Gaming Technology 52

Intercom, Inc.

DECEMBER 31, 2019

He suggested that “we are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy.”. Here, we trace some of the biggest trends and stories in technology over the past decade, and try to find a narrative to make sense of it all.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.” It happens by design.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Steven Van Belleghem

DECEMBER 16, 2019

In the coming years, the most impactful and paradigm shifting technological invention of the last 30 years – the internet – will disappear. In a first phase, it will be used for people with neural conditions and disorders, but it could enable human “symbiosis with artificial intelligence.”

Technology 52

Technology Technology Artificial Intelligence Customer Experience 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. Forget clunky forms and generic questions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Aquire

JULY 26, 2021

With the advancement of technology, businesses have stopped competing in conventional ways, instead, fighting their battles digitally. Artificial Intelligence is no longer science-fiction, but a business game-changer that has truly arrived. And that’s where artificial intelligence comes in. billion U.S.

Sales 98

Sales Artificial Intelligence AI B2B 98

Fonolo

MAY 4, 2021

Many call center overseers are now realizing that they are technologically behind their more channel-savvy competitors. Budget-conscious center managers are struggling to up their CX game while managing the cost of upgrading their operations. The result? Upgrade your call center software and infrastructure.

Contact Center 152

Contact Center Artificial Intelligence AI Omnichannel 152

DMG Consulting

SEPTEMBER 13, 2022

Driven by customer expectations for a great experience, increased demand for self-service, the need to empower employees throughout the enterprise, and the rise of artificial intelligence (AI), KM solutions are being purchased to meet a wide range of requirements. Process is as Important as the KM Solution.

Artificial Intelligence 48

Artificial Intelligence Contact Center AI Customer Relationship Management 48

Fonolo

SEPTEMBER 6, 2018

Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and the other to the ‘human touch’. Recent technological advancements are many, ranging from Artificial Intelligence (AI) (and related automated tools like virtual assistants, chatbots, etc.)

Artificial Intelligence 139

Artificial Intelligence Social Media Contact Center AI 139

CommBox

JULY 18, 2024

She wants to explore how Artificial Intelligence can help make digital interactions feel more human. Enter AI-The Game-Changer Inspired by the possibilities, Jane explores AI further and its potential to transform customer service. The Evolution of Customer Service Jane is determined to find a solution.

AI 52

AI Sentiment Analysis Customer Experience Artificial Intelligence 52

Hodusoft

NOVEMBER 24, 2021

Along came the new struggles for call centers such as adjusting to remote work setups, technology adaptation challenges, and trying to stay afloat and keep the numbers up amidst financial upheaval. Most important call center features for 2022. Call centers can maintain accuracy in all conversations with the help of recording technology.

Social Media 105

Social Media Artificial Intelligence CRM Omnichannel 105

Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. However, ensure that technology is not prioritized over human interaction and empathy. Let’s dive in.

CX 85

CX Compliance Artificial Intelligence AI 85