eglobalis

FEBRUARY 3, 2025

As artificial intelligence (AI) continues to evolve , it is fundamentally reshaping how businesses interact with their customers, offering personalized, efficient, and predictive solutions. For example, a manufacturing client of SAP reduced downtime by 20% by leveraging predictive maintenance insights.

B2B 411

B2B AI Predictive Analytics Sentiment Analysis 411

eglobalis

JANUARY 7, 2025

Example: Salesforces integration of AI-driven analytics into their CRM platform stemmed from iterative testing and client feedback. This resulted in a product that significantly improved user adoption and retention while addressing pain points like data visualization and predictive analytics.

B2B 312

B2B CX Artificial Intelligence Predictive Analytics 312

eglobalis

MARCH 4, 2025

Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies Introduction Artificial intelligence agents are rapidly transforming customer service and enterprise operations. In banking, AI-powered virtual assistants such as Kasistos KAI handle financial inquiries, fraud detection, and account management.

AI 201

AI Sentiment Analysis Contact Center Healthcare 201

CommBox

JULY 11, 2024

Introduction to AI Customer Service In the 1950s, John McCarthy, known as the founding father of Artificial Intelligence, coined the term. In the early days, the main goal was to explore whether AI machines could simulate specific characteristics of human intelligence and logic-solving. What’s AI in Customer Service?

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence AI Predictive Analytics 52

DMG Consulting

APRIL 4, 2022

Artificial intelligence—the term itself conjures up images from decades-old sci-fi books, television, and movies of autonomous robots that become so smart they eventually try to overthrow humanity. The Contact Center’s AI Revolution. By Donna Fluss. View this article on the publishers website.

AI 48

AI Contact Center Artificial Intelligence Predictive Analytics 48

Myra Golden Media

APRIL 11, 2023

One example of technology that can be leveraged in the contact center is artificial intelligence (AI). Finally, it’s important to use data and analytics to drive process improvements and decision-making. Another example is a healthcare provider implementing a data-driven approach to optimize its contact center operations.

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Contact Center Predictive Analytics Artificial Intelligence CRM 62

DMG Consulting

APRIL 16, 2019

Artificial intelligence (AI) is seeing rapid adoption across industries. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world. AI IS THE HEADLINER FOR 2019.

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Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48