Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. Because happier teams equal happier customers.

Contact Center 97

Contact Center Social Media Hospitality Hospitality 97

Execs In The Know

MARCH 10, 2025

How to scale artificial intelligence (AI) without losing the human touch, how to build resilient service models, and how to drive meaningful CX transformation in a rapidly shifting market. Christie Sandoval , SVP of Customer Experience at T-Mobile, opened the conference with the challenge of rethinking innovation.

CX 64

CX AI CX Transformation Artificial Intelligence 64

Steven Van Belleghem

MAY 28, 2019

About every company I visited during nexxworks’ China innovation tour at the beginning of May, talked about general purpose technology : the kind of tech that has the potential to change the world and will push everything to an unimaginable level. Choose your tech wisely (to change the world). And they are doing a very good job in the matter.

Artificial Intelligence 52

Artificial Intelligence Innovation Hospitality Hospitality 52

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. I began my career in the hospitality industry focusing on weddings and I loved it! The brand specializes in designing and manufacturing high-quality bicycles for children.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Steven Van Belleghem

JUNE 29, 2020

The good news is that every friction is an opportunity for innovation, so my concept of “ friction hunters ” (employees who find and tackle customer frictions) would be extremely relevant here. The platform had signed up over 3,000 hospitals and over 15,000 pharmacies in a record time.

Healthcare 52

Healthcare Customer Experience Pharmaceutical Hospitality 52

C3Centricity

JANUARY 4, 2021

How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it? These are being more data-driven, being more innovative, being more collaborative and agile.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Gainsight

NOVEMBER 16, 2022

The company’s innovative solutions are comprehensive, intuitive, and support customers on every step of the advisor journey. The Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel from a unified platform powered by artificial intelligence (AI) and machine learning (ML).

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

Steven Van Belleghem

APRIL 20, 2021

How a willingness to fail is closely connected to innovation. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes. Why culture is an imperative.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

SurveySensum

DECEMBER 2, 2021

So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. Company A may have achieved an NPS score of 50 while it might be considered the market leader in size or pioneer in innovation. For example, customers have high expectations out of the restaurant and hospitality sector.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

MattsenKumar

JUNE 6, 2021

Centers catering to travel, hospitality, medical and e-commerce industries have registered an enormous influx. Use Artificial Intelligence to Improve CES. One of the finest examples of Artificial Intelligence at play in contact centers is Axis Bank. The exponential rise in volume is an attribute of COVID-19.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality. It’s like Airbnb, but for cars.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. This global crisis has pushed companies to innovate like never before.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Hodusoft

OCTOBER 2, 2024

By leveraging our sophisticated call and contact center solutions, many healthcare maintenance organizations (HMOs) and hospitals have succeeded in enhancing their operations. Enhancing Care Coordination “Collaboration and augmentation are the foundational principles of innovation.” billion by 2029.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Qualtrics

OCTOBER 2, 2019

This process of administering surveys became much more rigorous and embedded in our organizations with the advent of HCAHPS ( Hospital Consumer Assessment of Healthcare Providers and Systems ) in 2006, which standardized the collection and public reporting of patients’ perceptions of care.

Healthcare 34

Healthcare Hospitality Hospitality Artificial Intelligence 34

Gainsight

JUNE 28, 2024

Watch Courtney’s On-demand Session My Key Takeaway: Digital First; Human-Created The rapid advancement of artificial intelligence (AI) continues to spur conversations about humanity’s future—and rightfully so. So, she took a step back and asked herself what her customers, hospitality workers, need. The takeaway?

Education 52

Education AI Artificial Intelligence Start-ups 52

Execs In The Know

MARCH 13, 2025

Your dedication to innovation, service, and human connection continues to set the standard for the travel/hospitality and CX industry. A special thank you to Alvin Stokes and the entire Princess Cruises team for sharing their insights and leadership with us at Customer Response Summit.

Hospitality 59

Hospitality Hospitality Touchpoint Contact Center 59

CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and tourism industry is rapidly changing due to industry events. The hospitality and tourism industry took one of its biggest hits in 2020. The hospitality and tourism industry continues to struggle as the pandemic still significantly affects worldwide travel. According to the U.S.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and travel industry is rapidly changing due to industry events. The hospitality and travel industry took one of its biggest hits in 2020. The hospitality and travel industry continues to struggle as the pandemic still significantly affects worldwide travel. According to the U.S.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

Execs In The Know

MARCH 13, 2025

Your dedication to innovation, service, and human connection continues to set the standard for the travel/hospitality and CX industry. A special thank you to Alvin Stokes and the entire Princess Cruises team for sharing their insights and leadership with us at Customer Response Summit.

Hospitality 93

Hospitality Hospitality Touchpoint Contact Center 93

CommBox

AUGUST 8, 2021

During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service. Patients expect hospitals and other healthcare providers to deliver service digitally, as mentioned.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone service. Patients expect hospitals and other healthcare providers to deliver service digitally, as mentioned.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

eglobalis

MAY 4, 2025

Introduction [link] Artificial intelligence (AI) is driving transformative changes in the pharmaceutical and biotechnology industries, simultaneously accelerating drug development and enhancing the patient experience. Recently, during a thoughtful discussion with my wife, Dr. Kolog Gulkoa Ph.D.

Pharmaceutical 289

Pharmaceutical Artificial Intelligence Hospitality Hospitality 289